Associate, Technical Service Representative

Summary

Bridgestone Americas is a global manufacturer and marketer of tires, products, and mobility solutions. The Associate Technical Service Representative will support Bandag dealer franchise locations by servicing industrial retread equipment, managing installation and modification projects, conducting quality audits, analyzing production data, and training dealer personnel.

Responsibilities

• Install, troubleshoot, and repair complex industrial retread equipment (electrical, mechanical, and pneumatic systems)
• Perform routine equipment calibrations and install hardware/software kits
• Train dealer personnel on the proper operation and maintenance of all major retread equipment to maximize service life and productivity
• Manage plant installation and modification projects from initiation to completion, including equipment, beam, and monorail systems
• Coordinate and meet with external contractors to ensure project timelines and specifications are met
• Conduct Bandag Systems Audits and UPS Audits to ensure compliance with quality standards and franchise agreements
• Analyze plant production data, identify productivity constraints, and develop action plans to drive operational improvements and quality Key Performance Indicators (KPIs)
• Develop and maintain strong relationships with Bandag dealers and Area Management Teams
• Contribute to 3-year strategic resource (SR) plans and provide ongoing support for material flow and production efficiency
• Document all dealer visits and service activities accurately
• Other duties as assigned

Skills

• Minimum of an **Associate's Degree** in a technical field (e.g., Mechanical Engineering Technology, Electrical Engineering Technology, or related coursework) or equivalent relevant experience
• Military experience/training in electronics or electrical systems will be considered equivalent to an Associate's degree
• Proven ability to troubleshoot and repair complex electrical, mechanical, and pneumatic systems
• Strong communication, organizational, and project management skills with the ability to effectively train others
• Bachelor's degree in engineering or a related technical field is preferred

Qualifications

Must Haves

• Minimum of an **Associate's Degree** in a technical field (e.g., Mechanical Engineering Technology, Electrical Engineering Technology, or related coursework) or equivalent relevant experience
• Military experience/training in electronics or electrical systems will be considered equivalent to an Associate's degree
• Proven ability to troubleshoot and repair complex electrical, mechanical, and pneumatic systems
• Strong communication, organizational, and project management skills with the ability to effectively train others

Nice to Haves

• Bachelor's degree in engineering or a related technical field is preferred

Benefits

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.
• A company vehicle is provided after training is complete.