Provider Development Specialist

Summary

ResMed exists to inspire and empower people to live healthier lives with connected care. The Provider Development Specialist supports provider activation, growth, retention, and lost-account recovery by following up with healthcare providers, facilitating first orders, increasing utilization, and strengthening provider relationships. The role partners with Territory Managers to drive adoption of sleep and respiratory care services.

Responsibilities

• Contact provider offices within 24 hours following a lunch, breakfast, or educational event conducted by the Territory Manager
• Introduce themselves as a dedicated growth resource and answer high-level questions regarding our solutions and services
• Guide providers and office staff through the process of submitting their first order
• Remove barriers to adoption and ensure providers feel confident in utilizing our services
• Follow up after 1st order has been placed and completed to check how the process went and try to secure 2nd order
• Conduct monthly outreach to active ordering providers to:
• Strengthen relationships
• Understand utilization trends and opportunities
• Identify additional providers or locations that may benefit from our services
• Increase ordering frequency and overall account growth
• Contact inactive or lost ordering providers to:
• Understand reasons for disengagement
• Identify service gaps or barriers to ordering
• Gather market intelligence and competitive insights
• Develop strategies to re-engage and reactivate accounts
• Collaborate closely with Territory Managers to:
• + Share provider feedback and market intelligence
• + Identify opportunities for additional education and support
• + Develop account-specific growth strategies
• + Ensure a seamless transition from initial engagement to ongoing utilization

Skills

• High school diploma or equivalent
• 2-4 years of experience in customer experience or sales support within home medical equipment, respiratory, or sleep diagnostic environments
• Proven ability to build relationships with healthcare professionals and office staff
• Strong organizational skills and ability to manage multiple accounts and priorities
• Excellent verbal and written communication skills and a professional, customer-focused approach
• Skilled at working across multiple systems and platforms with speed and accuracy
• Resourcefulness, accountability, and initiative to handle challenges and follow through
• Familiarity with DME operations, healthcare workflows, or similar is preferred but not mandatory
• Customer-First Perspective - You understand provider needs and anticipate solutions to make their experience seamless
• Relationship Builder - You thrive on developing trust and maintaining strong connections
• Growth Orientation - You seek opportunities to expand adoption and utilization while driving measurable results
• Adaptability - You easily navigate systems, evolving priorities, and changing workflows
• Collaborative Spirit - You work well across teams, sharing insights that benefit providers and patients

Qualifications

Must Haves

• High school diploma or equivalent
• 2-4 years of experience in customer experience or sales support within home medical equipment, respiratory, or sleep diagnostic environments
• Proven ability to build relationships with healthcare professionals and office staff
• Strong organizational skills and ability to manage multiple accounts and priorities
• Excellent verbal and written communication skills and a professional, customer-focused approach
• Skilled at working across multiple systems and platforms with speed and accuracy
• Resourcefulness, accountability, and initiative to handle challenges and follow through

Nice to Haves

• Familiarity with DME operations, healthcare workflows, or similar is preferred but not mandatory
• Customer-First Perspective - You understand provider needs and anticipate solutions to make their experience seamless
• Relationship Builder - You thrive on developing trust and maintaining strong connections
• Growth Orientation - You seek opportunities to expand adoption and utilization while driving measurable results
• Adaptability - You easily navigate systems, evolving priorities, and changing workflows
• Collaborative Spirit - You work well across teams, sharing insights that benefit providers and patients

Benefits

• This position qualifies for comprehensive medical, vision, dental, and life insurance.
• This position qualifies for AD&D, short-term and long-term disability insurance.
• This position qualifies for sleep care management.
• This position qualifies for a Health Savings Account (HSA).
• This position qualifies for a Flexible Spending Account (FSA).
• This position qualifies for commuter benefits.
• This position qualifies for a 401(k).
• This position qualifies for an Employee Stock Purchase Plan (ESPP).
• This position qualifies for an Employee Assistance Program (EAP).
• This position qualifies for tuition assistance.
• Employees scheduled to work 30 or more hours per week accrue fifteen days Paid Time Off (PTO) in their first year of employment.
• Employees scheduled to work 30 or more hours per week receive 11 paid holidays plus 3 floating days.
• Employees scheduled to work 30 or more hours per week are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
• This role is eligible for a Sales Incentive Plan with a target incentive opportunity of 20% of base salary.
• Flexible work arrangements.
• A workforce culture that allows employees to grow personally and professionally.