Customer Success Specialist

Summary

Catapult is a sports technology company that empowers professional teams to make data-driven decisions through health, performance, video, and AI insights. The Customer Success Specialist will onboard, support, and grow professional soccer accounts across North America by enabling integrated video, GPS, tactical data, and organizational communication workflows, while driving retention, product adoption, and revenue opportunities.

Responsibilities

• Design and deliver compelling, high-value presentations and technical workshops tailored for professional clubs, federations, and high-level decision-makers. Represent Catapult as a speaker and subject matter expert at small tactical roundtables, large federation assemblies, industry conferences, and major business events
• Onboard and train professional soccer clubs on Catapult’s integrated suite: Video Analysis (Focus/MatchTracker), Integrated Wearable/GPS Data, Tactical Metrics (Impect), and Catapult Hub for organization-wide video and data sharing across technical staff, executive leadership, and players
• Support soccer clubs transitioning to Impect, Focus, and Catapult video platforms. Work alongside team analysts and performance staff to align analytical workflows with Impect data sets and Catapult wearable metrics, ensuring seamless migration and rapid time-to-value (hands-on data engineering is a plus, but consultative workflow guidance is the primary focus)
• Act as a trusted strategic consultant for Performance Directors, Head Analysts, and Technical Staff. Look beyond routine user tickets to evaluate account health, understand high-level club decisions, and protect core revenue
• Travel extensively across North America to conduct hands-on training, provide match-day or pre-season support, facilitate tactical workshops, and represent Catapult at key industry events and league meetings
• Collect structured feedback from elite soccer analysts and coaches across video, GPS integration, and Hub features, collaborating with Product Management to influence the tactical software roadmap
• You will have established a joint commercial cadence with the BDM, completing account audits across primary MLS and USL accounts to identify upsell paths and mitigate churn risks
• You will have built a portfolio of high-value presentation decks and delivered successful keynotes/workshops at regional soccer clinics, federation meetings, and key club accounts
• You will have led successful client implementations of the integrated Video + GPS ecosystem and Catapult Hub across key professional soccer accounts
• You will be fully autonomous in conducting on-site training workshops across North America for Focus, Impect, and Hub workflows
• You will have achieved industry-leading retention rates and directly contributed to expansion ACV in collaboration with the BDM across your soccer portfolio
• You will be recognized as a leading voice and speaker for Catapult at major sports tech conventions, business summits, and US Soccer/MLS/USL events
• You will have established Catapult Hub and the integrated Video + GPS solution as the standard operational workflow across designated MLS and USL clubs
• You will serve as an internal Subject Matter Expert for soccer tactical workflows and commercial account management within the Customer Success organization

Skills

• Proven Applied Background in Soccer Analysis: 3+ years of experience working within professional soccer environments (MLS, USL, NWSL, or elite collegiate level) as a Video Analyst, Tactical Analyst, or Performance Specialist
• Exceptional Public Speaking & Content Creation Skills: Proven ability to create value-driven, professional presentation decks and deliver engaging keynote speeches or workshops to executive audiences, federations, large industry groups, or intimate club boardrooms
• Integrated Software & Tactical Data Proficiency: Direct experience with professional video analysis software (Focus, MatchTracker, Hudl Sportscode, or similar), exposure to advanced tactical data platforms (Impect, StatsBomb, Opta, or similar), and familiarity with integrated Video + GPS/Wearables workflows and organization sharing platforms (Catapult Hub or similar)
• Commercial Acumen & Strategic Awareness: Ability to distinguish technical user feedback from commercial opportunities (upsell, cross-sell) and account risks (churn threats, executive decision shifts)
• Established Industry Network: Strong existing professional network and relationships with technical, tactical, video, and performance staff across MLS and USL organizations
• Strong Communication & Consultative Mindset: Exceptional ability to translate complex tactical data models, video integration, and physical data into actionable insights for Head Coaches, Analysts, and Sporting Directors
• Hands-on data engineering is a plus

Qualifications

Must Haves

• Proven Applied Background in Soccer Analysis: 3+ years of experience working within professional soccer environments (MLS, USL, NWSL, or elite collegiate level) as a Video Analyst, Tactical Analyst, or Performance Specialist
• Exceptional Public Speaking & Content Creation Skills: Proven ability to create value-driven, professional presentation decks and deliver engaging keynote speeches or workshops to executive audiences, federations, large industry groups, or intimate club boardrooms
• Integrated Software & Tactical Data Proficiency: Direct experience with professional video analysis software (Focus, MatchTracker, Hudl Sportscode, or similar), exposure to advanced tactical data platforms (Impect, StatsBomb, Opta, or similar), and familiarity with integrated Video + GPS/Wearables workflows and organization sharing platforms (Catapult Hub or similar)
• Commercial Acumen & Strategic Awareness: Ability to distinguish technical user feedback from commercial opportunities (upsell, cross-sell) and account risks (churn threats, executive decision shifts)
• Established Industry Network: Strong existing professional network and relationships with technical, tactical, video, and performance staff across MLS and USL organizations
• Strong Communication & Consultative Mindset: Exceptional ability to translate complex tactical data models, video integration, and physical data into actionable insights for Head Coaches, Analysts, and Sporting Directors

Nice to Haves

• hands-on data engineering is a plus

Benefits

• Generous paid leave
• Recognized company holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match