Summary
CCC Intelligent Solutions is a cloud platform company serving the insurance, repair, automotive, and related industries. The Client Solutions Advisor drives customer success and product adoption among repair facilities and dealerships through client engagement, training, territory growth, product guidance, performance coaching, and cross-functional collaboration.
Responsibilities
- Proactive client engagement: Provide regular onsite and remote support to assigned body shops and dealers
- Training and onboarding: Deliver product education and drive adoption of new tools and updates
- Territory growth: Identify new opportunities and support add-on product sales to boost revenue
- Field expertise: Guide customers through best practices for using CCC’s electronic parts procurement solution
- Data driven coaching: Use performance reporting to support customer success stories and improvements
- Collaboration: Work cross functionally with sales and implementation teams to maximize value in your territory
Skills
- 1 – 2 years in a repair facility, dealership or similar environment
- Strong presentation, problem-solving, and communication skills
- Comfort with technology, MS Office, and CRM tools
- Deep Knowledge of collision repair and dealership operations
- Strong work ethic and energy
- Strategic thinker who acts with integrity and customer focus
- Confident decision maker and relationship builder
- Team oriented and adaptable in a fast-changing environment
- College Degree
- Collision estimating experience
- Previous experience in territory management and B2B account management
Qualifications
Must Haves
- 1 – 2 years in a repair facility, dealership or similar environment
- Strong presentation, problem-solving, and communication skills
- Comfort with technology, MS Office, and CRM tools
- Deep Knowledge of collision repair and dealership operations
- Strong work ethic and energy
- Strategic thinker who acts with integrity and customer focus
- Confident decision maker and relationship builder
- Team oriented and adaptable in a fast-changing environment
Nice to Haves
- College Degree
- collision estimating experience
- Previous experience in territory management and B2B account management
Benefits
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
- Remote with 75% or more travel