Clinical Specialist, Cranial & Spinal Technologies - Charlottesville, VA

Summary

Medtronic is a global healthcare technology company developing medical technologies and therapies for neurological, spine, and chronic pain conditions. The Clinical Specialist, Cranial & Spinal Technologies provides clinical, technical, and product support for customers using neurosurgery, navigation, and robotic-assisted surgery products, including installation, maintenance, troubleshooting, training, and procedure support.

Responsibilities

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers
• Represents Medtronic during technology-enabled procedures to provide technical assistance
• Maintain system hardware and software to maximize system performance
• Installs software and hardware upgrades
• Performs system preventative maintenance
• Provides telephone clinical support to customers
• Uses UNIX/LINUX commands to modify operating files
• Fulfills Software and Service Contract obligations
• Acts as the primary Medtronic customer liaison for repair and technical support issues
• Provides timely information to the district team regarding customer concerns, issues and market opportunities
• Provide service to customers per their individual needs
• Maintains familiarity with status of calls and issues at customer sites
• Reports necessary complaints and partners with CSM/NRC to ensure full resolution
• Files weekly site visit and customer contact reports for service improvement purposes
• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures
• Provides a clinical resource for surgeons, clinicians and others being trained
• Updates customers on tips, shortcuts and suggestions, as appropriate
• Participates in in-house sponsored customer training at designated sites for both internal and external partners
• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer)
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
• Submit reports and provide information as directed
• Cooperate with all personnel on the execution of Company programs
• Supports more complex, new image-guided products and applications to physicians and hospital staff
• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals
• Provide input on new product development based on in-field experience
• Responsible for documentation at new or existing installations
• Adhere to company policies and conduct all business in an ethical manner

Skills

• High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
• Associate's Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
• A Bachelor's degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
• Ability to work efficiently and autonomously with little direction when outside of clinical events
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
• Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment
• RT and/or MRI certification
• Prior experience with Image Guided Systems
• Prior experience with MRI
• Operating room experience

Qualifications

Must Haves

• High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
• Associate's Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
• A Bachelor's degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
• Ability to work efficiently and autonomously with little direction when outside of clinical events
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
• Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment

Nice to Haves

• RT and/or MRI certification
• Prior experience with Image Guided Systems
• Prior experience with MRI
• Operating room experience

Benefits

• Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
• For regular employees who work 20+ hours per week: Health, Dental and vision insurance
• For regular employees who work 20+ hours per week: Health Savings Account
• For regular employees who work 20+ hours per week: Healthcare Flexible Spending Account
• For regular employees who work 20+ hours per week: Life insurance
• For regular employees who work 20+ hours per week: Long-term disability leave
• For regular employees who work 20+ hours per week: Dependent daycare spending account
• For regular employees who work 20+ hours per week: Tuition assistance/reimbursement
• For regular employees who work 20+ hours per week: Simple Steps (global well-being program)
• For all regular employees: Incentive plans
• For all regular employees: 401(k) plan plus employer contribution and match
• For all regular employees: Short-term disability
• For all regular employees: Paid time off
• For all regular employees: Paid holidays
• For all regular employees: Employee Stock Purchase Plan
• For all regular employees: Employee Assistance Program
• For all regular employees: Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• For all regular employees: Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
• Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.