Inside Sales Specialist

Summary

CIBT is a leading global provider of immigration and visa services for corporations and individuals. The Inside Sales Specialist will bridge marketing and sales by managing marketing-qualified leads, conducting outbound prospecting, booking appointments for senior sales colleagues, and directly selling to SME clients while maintaining accurate pipeline management in Salesforce.

Responsibilities

• Follow up on marketing-qualified leads (MQLs) promptly and professionally
• Conduct outreach to new prospects via outbound calls, emails, and digital channels, with a minimum of 75 outreaches per week
• Qualify prospects effectively and identify potential opportunities for SME sales or referral to senior sales colleagues
• Assist in selling to small and medium-sized SME clients, typically between 10 and 150 matters per year
• Support the contract signing process for SMEs and ensure a smooth client handover
• Collaborate with local operations teams to implement new accounts, ensuring service readiness and client satisfaction
• Maintain accurate and timely updates in Salesforce CRM, including pipeline, opportunity stages, and activity tracking
• Monitor KPIs and contribute to the team’s overall revenue targets
• Follow up with event attendees and digital marketing campaign respondents to convert interest into opportunities
• Work closely with senior sales team members to identify cross-sell and upsell opportunities within existing accounts
• Share insights from client interactions to help refine go-to-market strategies
• Stay up to date on trends in global mobility, relocation, and immigration to communicate value to prospects and clients

Skills

• The ideal candidate will bring strong communication skills, curiosity, and a results-driven mindset
• Strong conversational and interpersonal skills, with the ability to engage prospects and build rapport quickly
• Active listener who understands client needs and tailors conversations accordingly
• Coachable, with a growth mindset and willingness to learn, take feedback, and continuously improve
• Goal-oriented and results-driven, with motivation to meet and exceed targets consistently
• Highly organised, with the ability to manage multiple leads, tasks, and priorities effectively
• Tech-savvy, with experience using Microsoft Office, including Teams, Excel, Word, and PowerPoint, and comfort navigating administrative systems
• Proven performer with a track record of hitting and surpassing individual or team goals
• Self-starter with team spirit, able to work independently while contributing to team success
• Relationship-builder with strong ability to engage a range of stakeholders, from small businesses to enterprise-level clients

Qualifications

Must Haves

• The ideal candidate will bring strong communication skills, curiosity, and a results-driven mindset
• Strong conversational and interpersonal skills, with the ability to engage prospects and build rapport quickly
• Active listener who understands client needs and tailors conversations accordingly
• Coachable, with a growth mindset and willingness to learn, take feedback, and continuously improve
• Goal-oriented and results-driven, with motivation to meet and exceed targets consistently
• Highly organised, with the ability to manage multiple leads, tasks, and priorities effectively
• Tech-savvy, with experience using Microsoft Office, including Teams, Excel, Word, and PowerPoint, and comfort navigating administrative systems
• Proven performer with a track record of hitting and surpassing individual or team goals
• Self-starter with team spirit, able to work independently while contributing to team success
• Relationship-builder with strong ability to engage a range of stakeholders, from small businesses to enterprise-level clients

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts and Health Savings Account
• Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
• Company Paid Holidays and Paid Time Off
• Paid Parental Leave
• Pet Insurance
• Travel Assistance Services
• Legal and Identity Theft Protection Plans
• Commuter Benefit Subsidy
• Employee Recognition Programs
• Referral Bonus Opportunities