EMR Analyst I - Epic Billing

Summary

Cincinnati Children's is a pediatric healthcare organization focused on improving children's health through patient care, science, and discovery. The EMR Analyst I - Epic Billing supports Epic Hospital Billing and Professional Billing operations by providing production support, system maintenance, technical assistance, project support, user training, and revenue cycle informatics solutions.

Responsibilities

• Take ownership of tasks with sense of urgency and drive them to completion
• Take initiative and suggest what needs to be done
• Communicate to supervisor regarding overall issues and roadblocks
• Work with cross functional teams
• Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital
• Consult with end users to ensure that clinical system applications and accompanying training programs and materials support global and unique patient care delivery processes
• Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections
• Participate in instructional sessions
• Use knowledge to improve skills
• Develop and maintain positive relationships, both internal and external to CCHMC
• Demonstrate teamwork
• Work well with others and fosters a positive team environment
• Prepare oral and written presentations
• Serve as a resource for application projects and enhancements
• Effective time management and prioritization of assigned tasks
• Ability to scope and estimate work effort for small projects
• Accurate and timely communication of status
• Effectively collaborate across teams
• Provide technical support and problem resolution for known issues
• Develop troubleshooting skills
• Develop critical thinking skills to enable working through details of a problem to reach a positive solution
• Escalate unresolved issues with urgency
• Support a user base through clinical system training and the creation and curation of education and training materials
• Participate in on-call support rotation and learn basic support processes
• Interact with all levels of staff throughout the Medical Center in a collaborative manner
• Strong sense of personal accountability
• Model outstanding customer service behavior, including timely and effective follow-up with customers
• Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES)

Skills

• Bachelor degree or equivalent combination of education and experience
• No experience required
• Direct experience within the revenue cycle environment, understanding the unique workflows and challenges
• Proficiency in working with Epic Information Systems, including implementation and maintenance
• Understanding of regulatory requirements as they relate to revenue cycle operations
• Ability to analyze revenue cycle data trends to improve processes and outcomes
• Experience collaborating with revenue cycle operations leadership to align informatics solutions with operational needs
• Ability to effectively navigate a complex healthcare environment

Qualifications

Must Haves

• Bachelor degree or equivalent combination of education and experience
• No experience required

Nice to Haves

• Direct experience within the revenue cycle environment, understanding the unique workflows and challenges
• Proficiency in working with Epic Information Systems, including implementation and maintenance
• Understanding of regulatory requirements as they relate to revenue cycle operations
• Ability to analyze revenue cycle data trends to improve processes and outcomes
• Experience collaborating with revenue cycle operations leadership to align informatics solutions with operational needs
• Ability to effectively navigate a complex healthcare environment

Benefits

• Remote work arrangement
• Educational opportunities provided by vendor and other customer connections
• Participation in instructional sessions