EMR Analyst II - Epic Beacon

Summary

Cincinnati Children’s is a children’s hospital focused on improving children’s health through patient care, science, and discovery. The EMR Analyst II – Epic Beacon supports, enhances, and optimizes Epic Beacon workflows and solutions for oncology care, while partnering with clinical, operational, and technical teams on system improvements, projects, training, troubleshooting, and end-user support.

Responsibilities

• Analyze, design, implement, and maintain moderately complex systems that greatly improves clinical care and patient management
• Support system testing
• Document testing outcomes
• Work to develop technical solutions
• Utilize development lifecycle process, operating procedures, and documentation to implement and support system solutions
• Where applicable, collaborate on the scheduling of the applicable clinical systems training and build environments to ensure currency and usability to support end user training
• Independently develops educational technology content for applicable use
• Recommends opportunities for and participates in process improvement to advance education and learning processes, content tracking, content review and revision
• Drives the use of multivariate learning modalities to cover the adult learning spectrum and clinical system education need
• Take ownership of tasks with sense of urgency and drive them to completion
• Take initiative and know what needs to be done
• Communicate to supervisor regarding overall issues, roadblocks
• Identify the appropriate resources needed to complete small/medium projects
• Support the communication on project-related issues and developments
• Work with cross functional teams
• Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital
• Consult with end users to ensure that clinical system applications and accompanying training programs and materials support global and unique patient care delivery processes
• Network with internal and external experts to identify best practices for clinical system use and training
• Promote use of industry best practice tools for efficiency and innovative education and learning
• Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections
• Conduct and participate in instructional sessions
• Use knowledge to improve skills
• Develop and maintain positive relationships, both internal and external to CCHMC
• Motivate people and encourage teamwork
• Work well with others and fosters a positive team environment
• Prepare oral and written presentations
• Support/and or lead the design, development, and implementation of new and enhanced application requests
• Support and/or lead project plans and other project- related documentation for moderately complex projects
• Determine the scope of moderately complex projects
• Coordinate the appropriate resources needed
• Prioritize, organize, and complete assigned tasks and associated documentation upon directives from supervisor or customers
• Seek the appropriate resources needed for activities
• Coordinate and facilitate communication between internal and external parties on assigned tasks and related issues
• Effectively works with cross functional teams to ensure proper integration
• Consult with and support the end user community to develop and validate requirements for system solutions
• Develop collaborative professional relationships with customer group and key stakeholders
• Demonstrates advanced troubleshooting skills
• Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support
• Independently critically thinks to work through details of a problem to reach a positive solution
• Plan and execute the support for a user base through clinical system training and the creation and curation of advanced education and training materials
• Adhere to and promote continual adoption of change management policies and procedures
• Interact with all levels of staff throughout the Medical Center in a collaborative manner
• Strong sense of personal accountability
• Model outstanding customer service behavior, including timely and effective follow-up with customers
• Always maintain CCHMC¿s service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES)

Skills

• Bachelor's Degree or equivalent combination of education and experience
• 2+ years of work experience in a related job discipline
• Knowledge of oncology workflows, treatment plans, infusion workflows, medication administration processes, and oncology clinical documentation
• Epic certifications such as Beacon Oncology, Ambulatory, Orders, Willow, or related clinical applications

Qualifications

Must Haves

• Bachelor's Degree or equivalent combination of education and experience
• 2+ years of work experience in a related job discipline

Nice to Haves

• Knowledge of oncology workflows, treatment plans, infusion workflows, medication administration processes, and oncology clinical documentation
• Epic certifications such as Beacon Oncology, Ambulatory, Orders, Willow, or related clinical applications

Benefits

• Additional pay (e.g., shift, on-call, or weekend differentials) may apply.
• Remote work arrangement.
• Opportunity to participate in educational opportunities provided by vendor and other customer connections.
• Opportunity to conduct and participate in instructional sessions.