Market Operations Specialist

Summary

Commerce Bank is a financial services organization committed to helping individuals and businesses achieve financial success. The Market Operations Specialist supports bankers and management with operational situations, provides guidance on policies and procedures, audits branch activities, delivers training, and supports operational initiatives across the Wichita market.

Responsibilities

• Assist bankers and management with any operational situations and provide guidance on operational policies, procedures, and processes
• Develop basic understanding of where to go for answers and how best to escalate situations
• Visit assigned branches 2 – 3 times each week to complete a variety of operational tasks
• Perform cash drawer, vault, recycler/dispenser, and consigned items audits at assigned branches
• Review EOA, Absence and VAC audits are completed correctly
• Review all night drop and consigned item logs for completion
• Verify the collection and proper completion of new accounts, CIP, Beneficial Owners, and name change documentation
• Review opening/closing procedures
• Assists with SDB key audits, box drills, will searches, and audit exception resolution
• Educate bankers regarding any cash differences, balancing errors and TCS errors
• Facilitate operational huddles/ MOS Operational Overview Course and training at the branch
• Evaluate team members’ operational knowledge and regularly provide feedback to leadership
• Utilize rubric and compile monthly evaluations for branch management
• Help rollout and support different initiatives, projects, and changes to the branches
• Recommend process improvements for the Market Operation Specialist (MOS) program
• Provide appropriate support for the Operational Centers of Excellence
• Perform other duties as assigned

Skills

• • Ability to maintain a valid driver's license and meet Commerce Bank's driving record criteria; ongoing employment may be contingent upon meeting all driving requirements
• • Ability to travel to assigned branches and perform operational tasks 2-3 times a week
• • Basic understanding or ability to learn our Retail operation policies, procedures, and systems
• • Ability to show empathy and connect quickly with team members
• • Demonstrate strong organizational and time management skills
• • Ability to maintain a high degree of confidentiality and professionalism
• • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• • Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• • Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
• • High School diploma or equivalent combination of education and experience required
• • 2+ years Retail branch operations or related experience required
• • Remote position with required travel throughout the Wichita market; candidates must reside in the Wichita area
• •Must be eligible to work in the US without sponsorship now or in the future
• • Audit experience preferred

Qualifications

Must Haves

• • Ability to maintain a valid driver's license and meet Commerce Bank's driving record criteria; ongoing employment may be contingent upon meeting all driving requirements
• • Ability to travel to assigned branches and perform operational tasks 2-3 times a week
• • Basic understanding or ability to learn our Retail operation policies, procedures, and systems
• • Ability to show empathy and connect quickly with team members
• • Demonstrate strong organizational and time management skills
• • Ability to maintain a high degree of confidentiality and professionalism
• • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• • Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• • Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
• • High School diploma or equivalent combination of education and experience required
• • 2+ years Retail branch operations or related experience required
• • Remote position with required travel throughout the Wichita market; candidates must reside in the Wichita area
• •Must be eligible to work in the US without sponsorship now or in the future

Nice to Haves

• • Audit experience preferred

Benefits

• Remote position with required travel throughout the Wichita market; candidates must reside in the Wichita area
• The candidate selected for this position may be eligible for employer sponsored health, dental, and vision insurance
• The candidate selected for this position may be eligible for 401(k)
• The candidate selected for this position may be eligible for life insurance
• The candidate selected for this position may be eligible for paid vacation
• The candidate selected for this position may be eligible for paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits