Part-time IT Support Technician 1 - Customer Support

Summary

Clark College is currently accepting applications for a part-time IT Support Technician 1 position within their Information Technology Services department. This role involves providing IT customer support, answering help desk calls, and assisting with technical issues for faculty, staff, and students.

Responsibilities

• Act as the first point of contact for incoming technology requests
• Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application
• Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed
• Assist in resolving application software issues and implement bug fixes within critical systems
• Ensure continuous customer support and contact with customers
• Escalate critical system interruptions with IT incident response personnel
• Create a safe, bias-free working environment, which engenders respect for differences
• Perform related duties as required

Skills

• One (1) year of recent experience in an IT customer service environment
• Experience interacting with people in a customer service environment
• Experience using Microsoft Office Suite, including MS Word, Excel, Outlook, PowerPoint, and specialized database systems, or comparable software
• Strong organizational and time management skills
• Ability to provide excellent customer service consistently meets or exceeds the needs of customers
• Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed
• Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner
• Ability to quickly learn and adapt to new technologies and procedures
• Ability to work independently
• Ability to accurately and thoroughly document work and keep all documentation up to date
• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds

Qualifications

Must Haves

• One (1) year of recent experience in an IT customer service environment
• Experience interacting with people in a customer service environment
• Experience using Microsoft Office Suite, including MS Word, Excel, Outlook, PowerPoint, and specialized database systems, or comparable software
• Strong organizational and time management skills
• Ability to provide excellent customer service consistently meets or exceeds the needs of customers
• Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed
• Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner
• Ability to quickly learn and adapt to new technologies and procedures
• Ability to work independently
• Ability to accurately and thoroughly document work and keep all documentation up to date
• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds

Benefits

• Clark College offers a comprehensive benefits package including vacation, holiday, and sick leave; medical, dental, life and long-term disability insurance as well as flexible spending account and tuition waiver.
• Part-time temporary positions are generally ineligible forbenefits.