Enrollment Representative

Summary

Chamberlain University, a healthcare education institution, is seeking an Enrollment Representative to support prospective and current nursing students. The role involves contacting and qualifying prospective students, assisting applicants through enrollment, collaborating across departments, and supporting student enrollment goals in a student-centric environment.

Responsibilities

• Proactively contact and respond to prospective students via telephone, email, and SMS with the use of a contact strategy
• Assess and qualify prospective student through prequalification or interview to determine if Chamberlain University’s programs meet the academic and professional needs of the prospective student
• Assist the applicant through the enrollment process by collaborating with other departments to ensure positive application progression, student satisfaction and success
• Ability to establish rapport and build relationships via phone in a high-volume environment
• Remain compliant with standards and policies of the University while operating in a student-centric environment
• Ability to adjust and adapt quickly to change and implement updates accordingly
• Work in a team environment and represent Chamberlain’s culture of care while supporting new student enrollment goals
• Exemplify Covista values (Teamwork, Energy, Accountability, Community, Heart) throughout all day-to-day interactions
• Performs other duties as assigned
• Complies with all policies and standards

Skills

• Has access to designated work-from-home office space with reliable high-speed internet
• Exceptional verbal and written communication skills
• Proficient computer skills required, including experience with Microsoft Office programs
• Ability to prioritize and multitask in a fast-paced environment
• Eager to learn, retain, and implement new information
• Requires the ability to work a flexible schedule, weekends, and evenings to accommodate student, departmental and the company's needs
• Bachelor's Degree preferred

Qualifications

Must Haves

• Has access to designated work-from-home office space with reliable high-speed internet
• Exceptional verbal and written communication skills
• Proficient computer skills required, including experience with Microsoft Office programs
• Ability to prioritize and multitask in a fast-paced environment
• Eager to learn, retain, and implement new information
• Requires the ability to work a flexible schedule, weekends, and evenings to accommodate student, departmental and the company's needs

Nice to Haves

• Bachelor's Degree preferred

Benefits

• Hybrid schedule with 2–3 in-office days per week and remote work on Fridays
• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays