Associate Sales Representative - Houston

Summary

Creo Medical is a medical technology company focused on improving patient outcomes through Advanced Energy technologies for therapeutic endoscopy. The Associate Sales Representative provides field-based clinical and commercial support, including procedural assistance, healthcare professional education, account development, customer adoption, and territory collaboration.

Responsibilities

• Provide field-based clinical support for Creo Medical products and technologies in accordance with company training, policies, approved product labeling, and established clinical competencies
• Support physicians, nurses, technicians, and other healthcare professionals before, during, and following procedures involving Creo Medical technologies
• Assist customers in developing confidence and competency with Creo Medical products through appropriate education, procedural support, and follow-up
• Support customer onboarding and adoption in collaboration with Sales and Clinical Education colleagues
• Maintain the clinical knowledge necessary to provide credible, high-quality support within the defined scope of the position
• Complete all required product, procedural, clinical, and competency training and maintain required certifications
• Recognize situations requiring advanced clinical expertise and appropriately escalate to senior clinical or medical resources
• Provide timely feedback regarding customer experiences, product utilization, clinical observations, and unmet needs to appropriate internal teams
• Maintain strict adherence to company policies governing clinical support and avoid providing medical advice or directing clinical decision-making
• Partner with Territory Managers and Sales Leadership to execute territory and account plans
• Develop productive relationships with physicians, clinical staff, hospital personnel, administrators, and other key stakeholders
• Identify potential new users, procedures, departments, and accounts that may represent opportunities for Creo Medical
• Support the development of existing accounts by helping increase physician engagement, product adoption, utilization, and appropriate procedure volume
• Generate and qualify commercial leads within assigned accounts and geographies
• Support product evaluations, demonstrations, educational programs, customer meetings, and other commercial activities
• Develop an understanding of the sales process, including prospecting, stakeholder identification, opportunity development, objection handling, account planning, and closing strategies
• Maintain accurate and timely customer, account, opportunity, and activity information within Creo Medical's CRM system
• Develop increasing responsibility for assigned accounts as competency and commercial capability progress
• Work toward established individual and team commercial objectives
• Support Creo Medical educational programs and physician development initiatives
• Coordinate with Clinical Education and commercial colleagues to ensure customers receive appropriate training throughout the adoption process
• Assist in identifying physicians and accounts requiring additional education or clinical support
• Support post-training follow-up to encourage successful adoption and continued utilization
• Help create an excellent customer experience by providing responsive, knowledgeable, and professional support
• Build long-term customer relationships based on trust, responsiveness, clinical credibility, and commercial professionalism
• Provide case and customer coverage across an assigned territory or region based on business priorities
• Coordinate scheduling and coverage with Territory Managers, Clinical Education, and other field personnel
• Support multiple accounts while prioritizing activities based on clinical need, commercial opportunity, and strategic importance
• Collaborate cross-functionally with Sales, Marketing, Clinical Education, Medical Affairs, Operations, Customer Service, and other departments as appropriate
• Participate in regional meetings, national sales meetings, training programs, congresses, customer events, and educational programs as required
• Communicate field insights and competitive information to Sales Leadership and relevant internal stakeholders

Skills

• Bachelor's degree or equivalent combination of education and relevant professional experience
• Demonstrated interest in medical technology, healthcare, clinical education, or medical device sales
• Self-motivated, accountable and able to work independently with minimal supervision
• Team-oriented and able to collaborate effectively across Sales, Clinical Education, Marketing and other functional areas
• 1–3 years of relevant experience in medical device sales, clinical support, healthcare, procedural environments, B2B sales, or a related field preferred
• Experience within GI, endoscopy, the operating room, procedural healthcare, or medical device environments preferred but not required

Qualifications

Must Haves

• Bachelor's degree or equivalent combination of education and relevant professional experience
• Demonstrated interest in medical technology, healthcare, clinical education, or medical device sales
• Self-motivated, accountable and able to work independently with minimal supervision
• Team-oriented and able to collaborate effectively across Sales, Clinical Education, Marketing and other functional areas

Nice to Haves

• 1–3 years of relevant experience in medical device sales, clinical support, healthcare, procedural environments, B2B sales, or a related field preferred
• Experience within GI, endoscopy, the operating room, procedural healthcare, or medical device environments preferred but not required

Benefits

• A flexible, inspiring, and fun work environment
• Our time and investment for your development, to achieve your goals
• The opportunity to be part of, develop, explore, and discover technology that aims to improve the lives of many
• Fully Remote