Email Designer, CRM Marketing

Summary

CSL is seeking an Email Designer, CRM Marketing to support its Digital Experience team. The role leads visual design, user experience, and creative asset production for email communications across the donor lifecycle, including SFMC Content Builder architecture, design optimization, testing, quality assurance, and cross-functional collaboration.

Responsibilities

• Visual & UX Design – Design engaging, mobile-first email layouts, hero images, graphics, and animated assets that align with brand guidelines and drive donor action. Apply email-specific UI/UX best practices, typography hierarchy, and accessibility standards (ADA/WCAG)
• SFMC Content Builder Architecture – Build, format, and maintain a library of modular, reusable content blocks and design templates directly within SFMC Content Builder. Ensure visual assets are optimized for fast load times and clean cross-client rendering
• Cross-Functional Collaboration – Partner closely with Lifecycle Strategy, Creative, and Branding teams to maintain a cohesive tone, look, and feel across all lifecycle touchpoints. Work in tandem with the SFMC Email Developer to hand off design assets and ensure visual fidelity in final coded templates
• Design Optimization & Testing – Develop creative concepts for A/B testing (e.g., visual hierarchy, CTA placement, imagery vs. vector art, layout variations) to lift donor engagement metrics. Stay updated on modern digital design trends, inbox capabilities, and interactive email techniques
• Quality Assurance – Perform visual QA testing across dark mode, desktop, and mobile viewports to guarantee asset alignment, image clarity, and brand consistency prior to deployment
• Process & Asset Management – Utilize Jira to manage creative requests, track review rounds, and deliver assets on schedule. Maintain organized design files and asset libraries in Figma or Adobe Creative Cloud
• Performs other special projects as necessary

Skills

• Bachelor's Degree in Computer Science, Web Development, Marketing Technology, or equivalent combination of education
• 3+ years of professional digital design experience, with a strong focus on responsive B2C email design
• Strong online portfolio demonstrating email design, modular design systems, typography, and visual storytelling
• Hands-on proficiency with design software (Figma, Adobe Creative Suite, Sketch) and visual asset export optimization
• Direct experience working within SFMC Content Builder to construct content blocks and layout templates
• Solid understanding of HTML/CSS structure as it relates to email design limitations, mobile
• High degree of organization and attention to detail
• Ability to perform in a fast-paced environment with frequent interruptions
• Technical proficiency with marketing platforms
• Travel required varies but can be up to 30%

Qualifications

Must Haves

• Bachelor's Degree in Computer Science, Web Development, Marketing Technology, or equivalent combination of education
• 3+ years of professional digital design experience, with a strong focus on responsive B2C email design
• Strong online portfolio demonstrating email design, modular design systems, typography, and visual storytelling
• Hands-on proficiency with design software (Figma, Adobe Creative Suite, Sketch) and visual asset export optimization
• Direct experience working within SFMC Content Builder to construct content blocks and layout templates
• Solid understanding of HTML/CSS structure as it relates to email design limitations, mobile
• High degree of organization and attention to detail
• Ability to perform in a fast-paced environment with frequent interruptions
• Technical proficiency with marketing platforms
• Travel required varies but can be up to 30%