Field Applications Specialist - Core Histology

Summary

Leica Biosystems, a Danaher operating company, develops diagnostic solutions for cancer diagnostics and laboratory workflows. The Field Applications Specialist will support Core Histology customers in the Northeast by leading implementations, optimizing workflows, providing technical support and training, and resolving applications issues in partnership with cross-functional teams.

Responsibilities

• Partner with Sales and Service teams to support regional revenue growth, customer retention, and successful adoption of Leica Biosystems solutions through technical expertise and consultative customer engagement
• Lead instrument installations, evaluations, validations, workflow optimization activities, and customer onboarding to drive successful implementation and utilization of Leica Biosystems products
• Provide expert applications support, troubleshooting, and training that improves customer competency, laboratory performance, and overall customer experience
• Investigate and resolve technical applications issues in partnership with Technical Service, Product Management, Global Business Units, and other cross-functional teams to deliver timely and effective customer solutions
• Support continuous improvement initiatives by identifying customer needs, sharing field insights, documenting issues appropriately, and helping strengthen products, workflows, and service delivery

Skills

• * Bachelor's degree with 2+ years of experience or a Master's degree in a related field with 0-2 years of relevant experience
• * Understanding of the Histology, Anatomic Pathology, Laboratory Automation, or related laboratory marketplace
• * Demonstrated ability to troubleshoot technical applications issues, train customers, and support laboratory workflow optimization
• * This position requires up to 75% flying and/or driving travel, which may potentially include overnight stays. Travel will primarily be domestic but may occasionally be international
• * Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms
• * Valid driver's license with an acceptable driving record
• * Core Histology laboratory operations, workflows, and instrumentation
• * Field Applications, Technical Support, Customer Training, or Laboratory Implementation support
• * Experience supporting tissue processing, embedding, microtomy, staining, coverslipping, laboratory automation, or diagnostic instrumentation

Qualifications

Must Haves

• * Bachelor's degree with 2+ years of experience or a Master's degree in a related field with 0-2 years of relevant experience
• * Understanding of the Histology, Anatomic Pathology, Laboratory Automation, or related laboratory marketplace
• * Demonstrated ability to troubleshoot technical applications issues, train customers, and support laboratory workflow optimization
• * This position requires up to 75% flying and/or driving travel, which may potentially include overnight stays. Travel will primarily be domestic but may occasionally be international
• * Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms
• * Valid driver's license with an acceptable driving record

Nice to Haves

• * Core Histology laboratory operations, workflows, and instrumentation
• * Field Applications, Technical Support, Customer Training, or Laboratory Implementation support
• * Experience supporting tissue processing, embedding, microtomy, staining, coverslipping, laboratory automation, or diagnostic instrumentation

Benefits

• This job is also eligible for bonus/incentive pay.
• Paid time off
• Medical/dental/vision insurance
• 401(k) to eligible employees
• This position is eligible for a remote work arrangement in which you can work remotely from your home.