Field Service Engineer I - Kansas City, MO

Summary

SCIEX, a Danaher operating company, develops analytical solutions for life sciences, diagnostics, and biotechnology. The Field Service Engineer I maintains, installs, and repairs instrumentation at internal and external customer sites, resolves customer and technical issues independently, performs qualifications and training, and supports customer satisfaction and service administration.

Responsibilities

• Field Service Engineer is responsible for maintaining, install, and repair instrumentation at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues. Mentors and develops less experienced staff members
• Experienced in performing high quality installation, repair and maintenance on mass spectrometers, HPLC and/or capillary electrophoresis instrumentation with a solid understanding of Sciex or competitive products
• Performs qualifications services and customer training, and responsible for customer satisfaction at strategic accounts
• Completes administration duties (logging service activities, expense reporting, inventory, etc.)

Skills

• Associate's degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience (i.e. Military Certificates in electronics or avionics)
• LCMS and/or capillary electrophoresis experience is required, prior experience using and/or servicing mass spectrometry or scientific instrumentation
• Meet Vendor Credentialing requirements
• Ability to travel – Domestic/International travel by vehicle or airplane, with up to 50% overnight travel may be required and exposure to seasonal weather based on geographic region
• Must have a valid driver's license with an acceptable driving record
• Ability and willingness to lift up to 50 lbs. along with ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist
• Experienced in performing high quality installation, repair and maintenance on mass spectrometers, HPLC and/or capillary electrophoresis instrumentation with a solid understanding of Sciex or competitive products
• Ability to troubleshoot and follow problem-solving procedures
• Experience with electrical and electrical mechanical technology and follow all required safety protocols

Qualifications

Must Haves

• Associate's degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience (i.e. Military Certificates in electronics or avionics)
• LCMS and/or capillary electrophoresis experience is required, prior experience using and/or servicing mass spectrometry or scientific instrumentation
• Meet Vendor Credentialing requirements
• Ability to travel – Domestic/International travel by vehicle or airplane, with up to 50% overnight travel may be required and exposure to seasonal weather based on geographic region
• Must have a valid driver's license with an acceptable driving record
• Ability and willingness to lift up to 50 lbs. along with ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist

Nice to Haves

• Experienced in performing high quality installation, repair and maintenance on mass spectrometers, HPLC and/or capillary electrophoresis instrumentation with a solid understanding of Sciex or competitive products
• Ability to troubleshoot and follow problem-solving procedures
• Experience with electrical and electrical mechanical technology and follow all required safety protocols

Benefits

• This job is also eligible for bonus/incentive pay.
• Paid time off
• Medical/dental/vision insurance
• 401(k) to eligible employees
• This position is eligible for a remote work arrangement in which you can work remotely from your home.