Business Analyst II

Summary

Everforth Apex is an IT services company serving clients globally. The company is seeking a Business Analyst to lead requirements gathering, process design, workflow documentation, and solution planning for a fraud case management and logging initiative in ServiceNow. The role will also support wireframing, data migration planning, testing, training, and stakeholder adoption.

Responsibilities

• Facilitate workshops, interviews, and working sessions with business stakeholders to gather and document functional, process, and data requirements
• Analyze current-state operations and design future-state workflows that improve efficiency and user experience
• Develop user stories, business requirements, acceptance criteria, and functional specifications
• Define data requirements, validation rules, status logic, reporting needs, and business processes
• Create process maps, workflow diagrams, and supporting documentation for end-to-end operational processes
• Document roles, responsibilities, decision points, escalations, service levels, and control requirements
• Produce clear, audit-ready documentation to support implementation and operational adoption
• Create screen mockups, wireframes, and annotated specifications using tools such as Figma, Lucidchart, Visio, Balsamiq, or similar
• Define field-level requirements, business rules, required and conditional fields, and user interactions
• Partner with technical teams to ensure requirements are complete and ready for development
• Analyze and validate datasets using Excel and other reporting tools
• Profile legacy data sources and define source-to-target data mappings
• Document migration requirements, data quality standards, cleansing rules, and validation criteria
• Support data reconciliation and migration planning activities
• Assist with User Acceptance Testing (UAT) planning and execution
• Develop test scenarios, test scripts, and validation criteria
• Create job aids, process guides, and end-user training materials
• Support organizational readiness and user adoption efforts

Skills

• At this time, Apex is not able to consider candidates for this role who require visa sponsorship now or in the future
• 5+ years of Business Analyst experience supporting system implementations, process improvements, or workflow transformation projects
• Strong experience gathering and documenting business and functional requirements
• Proven ability to create wireframes, mockups, and build-ready specifications
• Experience with process mapping, workflow design, and business process documentation
• Advanced Excel skills and experience analyzing, profiling, and validating data
• Strong facilitation, interviewing, and stakeholder management skills
• Ability to work effectively with cross-functional teams and business subject matter experts
• Excellent written and verbal communication skills
• Experience in fraud operations, investigations, financial crime, operational risk, or financial services
• Familiarity with ServiceNow, particularly Case Management, IRM/GRC, or custom workflow solutions
• Experience working with SharePoint data sources and data migration initiatives
• Knowledge of governance, risk, compliance, and audit documentation practices
• Experience supporting UAT, training development, and user adoption activities

Qualifications

Must Haves

• At this time, Apex is not able to consider candidates for this role who require visa sponsorship now or in the future
• 5+ years of Business Analyst experience supporting system implementations, process improvements, or workflow transformation projects
• Strong experience gathering and documenting business and functional requirements
• Proven ability to create wireframes, mockups, and build-ready specifications
• Experience with process mapping, workflow design, and business process documentation
• Advanced Excel skills and experience analyzing, profiling, and validating data
• Strong facilitation, interviewing, and stakeholder management skills
• Ability to work effectively with cross-functional teams and business subject matter experts
• Excellent written and verbal communication skills

Nice to Haves

• Experience in fraud operations, investigations, financial crime, operational risk, or financial services
• Familiarity with ServiceNow, particularly Case Management, IRM/GRC, or custom workflow solutions
• Experience working with SharePoint data sources and data migration initiatives
• Knowledge of governance, risk, compliance, and audit documentation practices
• Experience supporting UAT, training development, and user adoption activities

Benefits

• Medical insurance plans
• Dental insurance plans
• Vision insurance plans
• Life insurance plans
• Disability insurance plans
• Other insurance plans offering an optional layer of financial protection
• Employee stock purchase program (ESPP)
• 401K program, typically available for employee contributions within 30 days of starting, with a company match after 12 months of tenure
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification preparation and a library of technical and leadership courses, books, and seminars after 6+ months of tenure
• Certification discounts and other perks for associations including CompTIA and IIBA
• Dedicated customer service team for consultants to address questions about benefits and other resources
• Certified Career Coach