Engineer II, Field Service (Liquid Handler)

Summary

Thermo Fisher Scientific Inc. is seeking an Engineer II, Field Service to support customers through installation, maintenance, repair, calibration, and testing of electromechanical instrumentation and systems. The role provides field service for One Lambda automation equipment, requires substantial travel, and involves customer communication, troubleshooting, documentation, and regulatory compliance.

Responsibilities

• Basic problem solving, installation, maintenance and service repair needs on designated equipment following technical service manuals for the instrument
• Completing Preventative Maintenance and Field Upgrade Modification per instructions i.e. upgrades, technical bulletins, service manuals and technical bulletin documentation
• Ordering and handling repair parts cycle times
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer happiness
• Maintaining tools and test equipment properly and ensuring they are calibrated
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
• Applying internal processes to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
• Be able to travel 75% of the time at minimum
• Availability to travel to any covered region when required
• Work independently scheduling planned maintenance, and on demand services, problem solving on site and confirm root cause determined by the Equipment Technical Application Specialist and FAS
• Develop in-depth and detailed technical knowledge of One Lambda (TDX)equipment to conduct the installation, calibration, maintenance, service and support of equipment and systems. Field-response to support all One Lambda automation
• Works well with technical and non-technical team members. Will have frequent interaction and communication (telephone and email) with TDX Customers, Sales personnel, Product Specialists, Customer Support, vendors, regulatory (internal and external), quality control. Will need to take direction from Field Service Manager, Product Equipment Specialist as well as Technical Product Manager
• Maintain the confidentiality of critical laboratory and business data. Define and implement work schedule to include travel requirements within budgetary guidelines. Individual must maintain a positive professional relationship with customers and Sales Team through timely coordination and communication during the normal course of professional duties
• Exercise independent discretion and judgment in execution of their duties. Plan and prioritize oneself in a reliable and consistent manner. Willing and able to reschedule planned services to prioritize ad hoc service calls. Communicate clearly, both orally and in writing with management, team members and third parties (customers and vendors). Maintain high professional corporate image at all times with third parties. Maintain confidentiality of critical laboratory and business information; perform computer data entry in a meticulous manner. Be a self-starter with the ability to positively motivate others. Establish and maintain effective working relationships with staff members and end-users. Ability to travel at minimum, two or more times per month

Skills

• Able to lift 40 lbs. without assistance
• Adherence to all Good Manufacturing Practices (GMP) Safety Standards
• Laboratory Setting
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
• Standing for full shift
• This is a remote role based in the Texas or Virginia area and to live within a reasonable proximity (typically within one hour) of a major airport to accommodate estimated 75% travel requirements
• Must be legally authorized to work in the United States without sponsorship
• Be able to travel 75% of the time at minimum
• Availability to travel to any covered region when required
• A Bachelor of Science Degree in mechanical or electrical engineering preferred and/or 3+ years of field equipment service experience
• Hands on experience maintaining, calibrating, repairing electromechanical medical device
• Ability to read and use schematics and wiring diagrams
• Can interface comfortably with customers who may be in a stressful situation with a malfunctioning piece of equipment
• Ability to follow verbal directions and perform procedures as assigned
• Experience in reading, understanding, and implementing written and/or verbal assembly, test and inspection procedures
• Knowledge of bench top electromechanical assembly, problem solving, repair and testing techniques
• Ability to solder
• Must communicate clearly both written and verbal
• Comfortable operating Windows 7 & 10 and have knowledge that including, but not limited to, Microsoft Office Professional
• Familiarity with HLA Laboratories, testing procedures
• Mechanics, Fluid mechanics and thermodynamics
• Basic Input/Output Systems, use of machines and tools
• Candidate must have applied knowledge on assembly of automated equipment systems, precision mechanically controlled motion systems
• Basic laboratory bench work knowledge is desired
• Must possess strong understanding of Microsoft Office Professional and must have experience operating Windows 7 and Windows 10 operating systems
• Exercise independent discretion and judgment in execution of their duties
• Plan and prioritize oneself in a reliable and consistent manner
• Willing and able to reschedule planned services to prioritize ad hoc service calls
• Communicate clearly, both orally and in writing with management, team members and third parties (customers and vendors)
• Maintain high professional corporate image at all times with third parties
• Maintain confidentiality of critical laboratory and business information; perform computer data entry in a meticulous manner
• Be a self-starter with the ability to positively motivate others
• Establish and maintain effective working relationships with staff members and end-users
• Ability to travel at minimum, two or more times per month
• Work will be performed either standing or sitting (75% and 25% respectively) at workbenches or tabletop workstations
• Occasional heavy lifting will be required (50 - 75 lbs)
• Ability to work long hours working in front of a PC
• Working with protective rubber gloves and potentially biohazardous materials including blood products and chemical reagents typically found and used in electromechanical and/or biomedical environments
• Using standard hand tools for electromechanical assembly as well as light duty power tools such as a drill press, band saw, and handheld power drill motors etc
• A Bachelor of Science Degree in mechanical or electrical engineering
• 3+ years of field equipment service experience
• Familiarity and prior experience with Tecan automation hardware/software
• Basic laboratory bench work knowledge is desired

Qualifications

Must Haves

• Able to lift 40 lbs. without assistance
• Adherence to all Good Manufacturing Practices (GMP) Safety Standards
• Laboratory Setting
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
• Standing for full shift
• This is a remote role based in the Texas or Virginia area and to live within a reasonable proximity (typically within one hour) of a major airport to accommodate estimated 75% travel requirements
• Must be legally authorized to work in the United States without sponsorship
• Be able to travel 75% of the time at minimum
• Availability to travel to any covered region when required
• A Bachelor of Science Degree in mechanical or electrical engineering preferred and/or 3+ years of field equipment service experience
• Hands on experience maintaining, calibrating, repairing electromechanical medical device
• Ability to read and use schematics and wiring diagrams
• Can interface comfortably with customers who may be in a stressful situation with a malfunctioning piece of equipment
• Ability to follow verbal directions and perform procedures as assigned
• Experience in reading, understanding, and implementing written and/or verbal assembly, test and inspection procedures
• Knowledge of bench top electromechanical assembly, problem solving, repair and testing techniques
• Ability to solder
• Must communicate clearly both written and verbal
• Comfortable operating Windows 7 & 10 and have knowledge that including, but not limited to, Microsoft Office Professional
• Familiarity with HLA Laboratories, testing procedures
• Mechanics, Fluid mechanics and thermodynamics
• Basic Input/Output Systems, use of machines and tools
• Candidate must have applied knowledge on assembly of automated equipment systems, precision mechanically controlled motion systems
• Basic laboratory bench work knowledge is desired
• Must possess strong understanding of Microsoft Office Professional and must have experience operating Windows 7 and Windows 10 operating systems
• Exercise independent discretion and judgment in execution of their duties
• Plan and prioritize oneself in a reliable and consistent manner
• Willing and able to reschedule planned services to prioritize ad hoc service calls
• Communicate clearly, both orally and in writing with management, team members and third parties (customers and vendors)
• Maintain high professional corporate image at all times with third parties
• Maintain confidentiality of critical laboratory and business information; perform computer data entry in a meticulous manner
• Be a self-starter with the ability to positively motivate others
• Establish and maintain effective working relationships with staff members and end-users
• Ability to travel at minimum, two or more times per month
• Work will be performed either standing or sitting (75% and 25% respectively) at workbenches or tabletop workstations
• Occasional heavy lifting will be required (50 - 75 lbs)
• Ability to work long hours working in front of a PC
• Working with protective rubber gloves and potentially biohazardous materials including blood products and chemical reagents typically found and used in electromechanical and/or biomedical environments
• Using standard hand tools for electromechanical assembly as well as light duty power tools such as a drill press, band saw, and handheld power drill motors etc

Nice to Haves

• A Bachelor of Science Degree in mechanical or electrical engineering
• 3+ years of field equipment service experience
• Familiarity and prior experience with Tecan automation hardware/software
• Basic laboratory bench work knowledge is desired

Benefits

• This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount