Account Manager (Remote)

Summary

Dineline is a company focused on helping restaurant owners grow their businesses through technology and services. The Account Manager will be responsible for managing various restaurant concepts and strategizing digital marketing solutions to enhance their growth.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Communicating with clients to understand their needs and explain product value
• Collaborating with internal departments to facilitate client need fulfillment
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure standards of client success remain within integrity
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for working with the Onboarding team to ensure a clean pass off from onboarding to beginning services

Skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Excellent listening, negotiation and presentation abilities
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong verbal and written communication skills in English
• Willingness to work during Pacific Standard Time hours (8am - 5pm PST daily)
• Any previous digital marketing or client management experience

Qualifications

Must Haves

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Excellent listening, negotiation and presentation abilities
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong verbal and written communication skills in English
• Willingness to work during Pacific Standard Time hours (8am - 5pm PST daily)

Nice to Haves

• any previous digital marketing or client management experience

Benefits

• Account Manager (Remote)