Account Manager, US

Summary

DoiT is a global technology company helping cloud-driven organizations use cloud technology to drive growth, innovation, and efficiency. The Account Manager will manage existing customer relationships, identify expansion and cost-optimization opportunities, coordinate with cloud vendors, resolve escalations, and support customer retention and revenue growth.

Responsibilities

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth
• Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level
• Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests
• Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions
• Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients
• Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests
• Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement
• Identify Cost Optimization opportunities within the Customer Cloud environment
• Work with Cloud Vendors Sales Rep on mutual customers

Skills

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
• 3+ years experience at a technology company
• Strong verbal/written communication skills
• Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships
• Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae
• A desire to grow within the organization and continuously broaden your skill sets
• A great sense of humor and enjoys having fun at work
• Our Account Manager will be an integral part of our US Sales team. This role is based remotely in the US. Preferred in the Midwest or the East Coast
• Experience with AWS, GCP, or other major public clouds
• Experience in the FinOps Ecosystem
• Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)
• Additional languages

Qualifications

Must Haves

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
• 3+ years experience at a technology company
• Strong verbal/written communication skills
• Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships
• Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae
• A desire to grow within the organization and continuously broaden your skill sets
• A great sense of humor and enjoys having fun at work

Nice to Haves

• Our Account Manager will be an integral part of our US Sales team. This role is based remotely in the US. Preferred in the Midwest or the East Coast
• Experience with AWS, GCP, or other major public clouds
• Experience in the FinOps Ecosystem
• Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)
• Additional languages

Benefits

• Remote work based in the US
• Flexible Working Options
• Unlimited Vacation
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program