Collections Specialist

Summary

Driven Brands is an automotive services company with a portfolio of automotive care brands. The Collections Specialist manages customer accounts, performs collection activities, resolves billing and payment issues, and reduces aged receivables. The role also maintains accurate documentation, supports process improvements, and collaborates with customers and internal teams.

Responsibilities

• Manage an assigned portfolio of customer accounts and perform collection activities to ensure timely payment of outstanding balances
• Review aging reports, research account discrepancies, and resolve payment issues, including disputes, deductions, credits, duplicate payments, and unapplied cash
• Communicate with customers and internal business partners to resolve billing issues, obtain required documentation, and remove barriers to payment
• Monitor customer account activity through statements, reconciliations, and customer portals while maintaining accurate collection of records and account documentation
• Escalate high-risk accounts and unresolved issues as appropriate and support collection recovery efforts, including write-off and third-party collection recommendations
• Identify process improvement opportunities, comply with established policies and internal controls, and provide professional customer service while supporting overall accounts with receivable objectives

Skills

• Knowledge of accounts receivable, collections, billing, cash application, and account reconciliation practices
• Strong analytical, organizational, and problem-solving skills
• Ability to review aging reports and identify root causes of outstanding balances
• Strong customer service, communication, and relationship management skills
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail
• Ability to work independently and collaboratively with cross-functional teams
• Proficiency in Microsoft Office applications, including Excel and Outlook
• Ability to maintain accurate, complete, and audit-ready account documentation
• High School Diploma or GED required
• One to three years of experience in accounts receivable, collections, billing, customer service, or related financial operation**s
• Experience working with customer portals and financial systems preferred
• Associate's degree in accounting, Finance, Business Administration, or related field preferred

Qualifications

Must Haves

• Knowledge of accounts receivable, collections, billing, cash application, and account reconciliation practices
• Strong analytical, organizational, and problem-solving skills
• Ability to review aging reports and identify root causes of outstanding balances
• Strong customer service, communication, and relationship management skills
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail
• Ability to work independently and collaboratively with cross-functional teams
• Proficiency in Microsoft Office applications, including Excel and Outlook
• Ability to maintain accurate, complete, and audit-ready account documentation
• High School Diploma or GED required
• One to three years of experience in accounts receivable, collections, billing, customer service, or related financial operation**s

Nice to Haves

• Experience working with customer portals and financial systems preferred
• Associate's degree in accounting, Finance, Business Administration, or related field preferred

Benefits

• Supplemental pay types may include commissions or bonus incentives, depending on the role.
• A variety of health and wellness benefits
• Paid time off
• Holiday pay
• Get early access to 50% of your earned wages at any time through our myFlexPay program.
• Remote work arrangement