Bilingual Contact Center Sales Representative - US

Summary

Elevation Connect is a customer service and sales company that provides contact center support and sales solutions. The Bilingual Contact Center Sales Representative guides prospective customers through a consultative sales process for financial relief services, handles inbound and outbound calls, addresses objections, records customer and sales information in a CRM, and meets performance targets.

Responsibilities

• Handle inbound and outbound calls efficiently while maintaining a positive, energetic tone throughout every interaction
• Engage customers using a structured needs-discovery framework (ask open-ended questions, actively listen, and mirror customer language) to uncover their true pain points before presenting solutions
• Apply consultative selling techniques prioritizing long-term satisfaction over short-term close rates
• Build immediate rapport using personalization cues gathered during the call (name, situation, prior purchase history) to create a tailored, trust-based conversation
• Guide customers through the decision-making process by educating them on product features and benefits
• Apply the assumptive close, summary close, or alternative close techniques based on the customer’s engagement level and buying signals throughout the call
• Overcome objections by reframing concern in terms of value or return on investment
• Accurately log call outcomes, customer information, and sales activity in the CRM system in real time to support follow-up
• Meet or exceed daily, weekly, and monthly KPIs including conversion rate, average handle time, and revenue targets
• Provide accurate, transparent information about products, pricing, and delivery timelines to set proper customer expectations
• Perform other duties as assigned

Skills

• Must be fluent in English and Spanish, verbal and written
• A minimum of 1 year of prior experience in a sales position
• Demonstrated knowledge of sales techniques including needs discovery, objection handling, and closing strategies
• Excellent customer service skills with the ability to build trust and rapport quickly over the phone
• Strong active listening skills and the ability to adapt communication style to different customer personalities
• Empathy and patience, particularly when working with elderly or first-time customers
• Ability to remain calm, professional, and persuasive in high-volume or high-pressure situations
• Advanced verbal communication and interpersonal skills
• Comfortable working with CRM software and sales tracking tools
• Strong organizational skills and the ability to manage multiple priorities with minimal supervision
• A results-driven mindset with a commitment to meeting and exceeding sales goals
• Strong work ethic and a team-oriented attitude
• Availability to work should be anytime within this timeframe
• Stable high-speed Internet connection at home, must be able to pass a speed test
• Must have a quiet home office with a door, zero background noise
• Must have own computer and USB headset
• Windows PC
• Dual Core CPU (1.5GHz or better)
• 8GB RAM
• 20GB Free Disk space
• Windows 8.1, or 10
• MacOS
• Intel Core i7, 2.3 Ghz
• 8GB RAM
• Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12
• High-speed internet
• Internet connection should support at least 10Mbps download and 2Mbps upload
• Latency from employee to data center should be under 150ms one-way
• Wireless connections (Wi-Fi) are not supported. Employees should be directly connected to their ISP router with an Ethernet cable
• Satellite internet is not currently supported
• Wired USB Headset, camera and smartphone (for security ID only) required
• Preference will be given to candidates with prior inbound call center sales experience

Qualifications

Must Haves

• Must be fluent in English and Spanish, verbal and written
• A minimum of 1 year of prior experience in a sales position
• Demonstrated knowledge of sales techniques including needs discovery, objection handling, and closing strategies
• Excellent customer service skills with the ability to build trust and rapport quickly over the phone
• Strong active listening skills and the ability to adapt communication style to different customer personalities
• Empathy and patience, particularly when working with elderly or first-time customers
• Ability to remain calm, professional, and persuasive in high-volume or high-pressure situations
• Advanced verbal communication and interpersonal skills
• Comfortable working with CRM software and sales tracking tools
• Strong organizational skills and the ability to manage multiple priorities with minimal supervision
• A results-driven mindset with a commitment to meeting and exceeding sales goals
• Strong work ethic and a team-oriented attitude
• Availability to work should be anytime within this timeframe
• Stable high-speed Internet connection at home, must be able to pass a speed test
• Must have a quiet home office with a door, zero background noise
• Must have own computer and USB headset
• Windows PC
• Dual Core CPU (1.5GHz or better)
• 8GB RAM
• 20GB Free Disk space
• Windows 8.1, or 10
• macOS
• Intel Core i7, 2.3 Ghz
• 8GB RAM
• Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12
• High-speed internet
• Internet connection should support at least 10Mbps download and 2Mbps upload
• Latency from employee to data center should be under 150ms one-way
• Wireless connections (Wi-Fi) are not supported. Employees should be directly connected to their ISP router with an Ethernet cable
• Satellite internet is not currently supported
• Wired USB Headset, camera and smartphone (for security ID only) required

Nice to Haves

• preference will be given to candidates with prior inbound call center sales experience

Benefits

• Medical, dental, and vision benefits
• Holiday pay
• Sick pay
• $1 per hour bilingual differential
• Commission
• Work from home in the United States