Cloud Customer Success Engineer

Summary

Entelligence provides project delivery services for enterprise IT brands and supports clients with advanced technology solutions. The Cloud Customer Success Engineer will provide technical guidance and support to Palo Alto Networks clients deploying Prisma Cloud security integrations, including configuration, migration, testing, production cutover, and collaboration with customer and technical teams.

Responsibilities

• Work full-time with the customer
• Communicate with the customer(s), sales teams, peers, engineering and support teams as appropriate
• Understand the customer environment, requirements, and security roadmap to implement the appropriate security solution
• Configure, implement, and maintain Security Operating Platform (Prisma Cloud)
• Optimize and migrate policies and objects from the existing environment to our Next-Gen Firewall
• Test and validate the migration environment
• Coordinate and execute cutover to production
• Provide guidance on code upgrades
• Facilitate the development of new application and threat signatures
• Interact with our Technical Assistance Center (TAC) to understand and diagnose support cases
• Some travel may be required, dependent on customer request

Skills

• Must be able to work in a cross-functional environment
• Solutions Architect experience (Dev Ops Engineering background)
• Must be very comfortable with presenting to Leadership and the customer and possess strong consulting skills
• Knowledge of GCP/AWS/Azure
• Python Scripting (beginner experience at minimum) in addition to RQL
• Must have mid to advanced experience in Docker and Kubernetes
• Automation: CI/CD pipeline exposure
• BS in Computer Science, MIS, business, or equivalent education/training/experience
• Minimum of 3 years' experience leading security solutions in large environments)
• You effectively handle multiple projects and work calmly in high pressure
• You're an excellent writer, with strong verbal communication skills, with demonstrable ability to communicate to senior leaders and technical peers
• Preferably scripting in RedLock or Twistlock

Qualifications

Must Haves

• must be able to work in a cross-functional environment
• Solutions Architect experience (Dev Ops Engineering background)
• Must be very comfortable with presenting to Leadership and the customer and possess strong consulting skills
• Knowledge of GCP/AWS/Azure
• Python Scripting (beginner experience at minimum) in addition to RQL
• Must have mid to advanced experience in Docker and Kubernetes
• Automation: CI/CD pipeline exposure
• BS in Computer Science, MIS, business, or equivalent education/training/experience
• Minimum of 3 years' experience leading security solutions in large environments)
• You effectively handle multiple projects and work calmly in high pressure
• You're an excellent writer, with strong verbal communication skills, with demonstrable ability to communicate to senior leaders and technical peers

Nice to Haves

• preferably scripting in RedLock or Twistlock

Benefits

• Medical, dental, vision and life insurance
• Vacation, sick time and paid holidays
• Matching 401(k) program