Field Support Engineer - Remote

Summary

EUROIMMUN, a division of Revvity, provides diagnostic instrumentation and products and is seeking a Field Support Engineer. The role provides field service, maintenance, troubleshooting, installation, technical support, customer training, and regulatory-compliant documentation for instrumentation while ensuring customer satisfaction.

Responsibilities

• Respond to service requests and troubleshoot equipment malfunctions in a timely and efficient manner, ensuring minimal downtime for customers to all instrumentation distributed by EUROIMMUN and their integrated companies
• Responsible for verification of instrument performance prior to releasing the device to the end user
• Installation, relocation, and decommission of instrumentation distributed by EUROIMMUN (including integrated companies) at customer sites
• Provide scheduled hardware preventative maintenance, remedial maintenance, upgrades and warranty services in a timely manner by managing installed systems within the scope of customer’s service contracts
• Maintain positive, professional communications with customers and colleagues
• Completely and correctly document all activities in accordance with the company service policies and procedures and FDA requirements
• Maintain loaner, test equipment, off-site spare parts inventory, and other company equipment and supplies in good condition and working order. Protects the company’s assets
• Provide training and technical support to customer on the proper use and maintenance of equipment as needed
• Attend professional trade exhibitions as requested
• Make travel arrangements in accordance with Travel Policy
• Maintain a working knowledge of EUROIMMUN (including integrated companies) instrumentation, products, techniques, and technical issues by attending training and professional development opportunities as needed
• Adhere to all company policies, procedures and comply with all safety and regulatory requirements

Skills

• • Associate Degree or Technical Degree in Applied Science, Biology, Chemistry, Electronics, or Biomedical Engineering or STEM, or 4 years military training; or vocational education, with emphasis on instrumentation and computers
• • Two or more years experience as a field service representative or laboratory medical technologist/scientist
• • The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job
• • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• • The employee will be regularly required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
• • The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl
• • The employee must frequently lift and/or move heavy instruments with weights up to 50 pounds
• • Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus
• • Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays
• • Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations
• • Well-organized and able to function independently with minimal supervision
• • Comfortable in presenting training and information seminars to customers
• • Customer oriented and strong interpersonal skills
• • Exhibits high level of critical thinking abilities
• • Strong verbal and written communication skills
• • Enthusiastic demeanor and a can do attitude
• • Strong computer skills (Microsoft Suite and basic networking)
• • Able to work in all areas of the laboratory
• • Frequent overnight and may include weekend travel, if needed
• • International travel may be required
• • Field based position

Qualifications

Must Haves

• • Associate Degree or Technical Degree in Applied Science, Biology, Chemistry, Electronics, or Biomedical Engineering or STEM, or 4 years military training; or vocational education, with emphasis on instrumentation and computers
• • Two or more years experience as a field service representative or laboratory medical technologist/scientist
• • The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job
• • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• • The employee will be regularly required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
• • The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl
• • The employee must frequently lift and/or move heavy instruments with weights up to 50 pounds
• • Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus

Nice to Haves

• • Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays
• • Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations
• • Well-organized and able to function independently with minimal supervision
• • Comfortable in presenting training and information seminars to customers
• • Customer oriented and strong interpersonal skills
• • Exhibits high level of critical thinking abilities
• • Strong verbal and written communication skills
• • Enthusiastic demeanor and a can do attitude
• • Strong computer skills (Microsoft Suite and basic networking)
• • Able to work in all areas of the laboratory
• • Frequent overnight and may include weekend travel, if needed
• • International travel may be required
• • Field based position

Benefits

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan