Field Service Engineer *PC 69

Summary

Miltenyi Biotec develops biomedical research and cell and gene therapy products, including solutions for sample preparation, cell separation, cell analysis, imaging, and cell culture. The Field Service Engineer provides technical support to customers by installing, maintaining, repairing, and troubleshooting Miltenyi equipment while delivering customer-focused service and traveling to customer sites as needed.

Responsibilities

• Assist in the installation and setup of Miltenyi equipment and systems at customer sites, ensuring compliance with technical specifications and safety standards
• Conduct routine maintenance and perform repairs on equipment to ensure optimal functionality and minimize downtime
• Identify and diagnose technical issues, providing effective solutions and escalating complex problems to more senior engineers when necessary
• Provide excellent customer service by responding to inquiries, addressing concerns, and offering technical guidance to customers
• Maintain accurate records of service activities, including service reports, installation documents, equipment logfiles, photos, etc
• Work closely with other team members, including engineers and sales representatives, to address customer needs effectively
• Adhere to company standards and procedures to ensure high-quality service delivery and customer satisfaction
• Adhere to company policies, industry standards, and safety protocols during all field service activities
• Travel domestically, often on short notice, to customer sites to resolve problems

Skills

• HS Diploma required; 2 years formalized technical training or education (e.g. Associates degree, Military Occupational Specialty, etc..); A minimum of 2 years' experience working in a customer facing technical support role in a scientific or similarly regulated environment
• Basic understanding of electrical, mechanical, and computer systems
• Strong problem-solving and attention to detail skills
• Excellent written and verbal communication and interpersonal skills
• Strong Time Management and prioritization skills
• Ability to operate a computer with Windows™ operating system, Outlook™ email, internet, and basic MS Office™ products
• Ability to work independently and as part of a team
• Ability to travel, often on short notice, to customer sites to resolve problems. May include domestic overnight travel on weekdays
• Ability to work flexible hours
• Eligibility to legally work in the United States, and to travel internationally for work
• Valid driver's license and a clean driving record
• Ability to obtain a Valid Passport
• Ability to rent a vehicle
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 50 pounds alone or up to 80 pounds dual lift. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail

Qualifications

Must Haves

• HS Diploma required; 2 years formalized technical training or education (e.g. Associates degree, Military Occupational Specialty, etc..); A minimum of 2 years' experience working in a customer facing technical support role in a scientific or similarly regulated environment
• Basic understanding of electrical, mechanical, and computer systems
• Strong problem-solving and attention to detail skills
• Excellent written and verbal communication and interpersonal skills
• Strong Time Management and prioritization skills
• Ability to operate a computer with Windows™ operating system, Outlook™ email, internet, and basic MS Office™ products
• Ability to work independently and as part of a team
• Ability to travel, often on short notice, to customer sites to resolve problems. May include domestic overnight travel on weekdays
• Ability to work flexible hours
• Eligibility to legally work in the United States, and to travel internationally for work
• Valid driver's license and a clean driving record
• Ability to obtain a Valid Passport
• Ability to rent a vehicle
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 50 pounds alone or up to 80 pounds dual lift. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail

Benefits

• You will receive comprehensive training
• Health, vision, and dental insurance, subject to eligibility requirements
• 401(k) plan, subject to eligibility requirements
• Certain positions may also be eligible for additional compensation such as bonuses or commissions