Healthcare Customer Service Associate - Connecticut

Summary

Foundever is a global customer experience company supporting leading brands through customer service, technology, and operational solutions. The Healthcare Customer Service Representative assists customers with health plans and coverage, addresses inquiries, troubleshoots issues, provides product and service information, and promotes customer satisfaction through voice, chat, and email communications.

Responsibilities

• As a Customer Service Representative, you will play a vital role in assisting customers with their health plans and coverage for a well-known benefits company
• As a customer advocate, you will compassionately address customer inquiries, troubleshoot issues, share product and service information, and ensure exceptional overall satisfaction
• Handle inbound customer service calls
• Understanding and striving to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Ability to navigate system tools to search for answers & information

Skills

• This position is currently open to candidates who reside in Connecticut only
• Excellent listening and communication skills both written and verbal
• Ability to multitask and navigate between screens efficiently while assisting customer
• Enjoys working independently or with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• The flexibility to work various shifts, including nights, evenings and weekends
• A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production

Qualifications

Must Haves

• This position is currently open to candidates who reside in Connecticut only
• Excellent listening and communication skills both written and verbal
• Ability to multitask and navigate between screens efficiently while assisting customer
• Enjoys working independently or with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• The flexibility to work various shifts, including nights, evenings and weekends
• A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production

Benefits

• Weekends off! Our shifts run Monday through Friday
• The flexibility of a remote work environment
• 100% paid training
• We provide the equipment!
• Ongoing training and skill development
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Paid time off
• Opportunities for bonuses
• Career growth
• Employee Assistance Program (EAP)
• Internal growth and career advancement, 93% of our management team is promoted from within our company