Commercial Lines Client Service Manager

Summary

Gallagher helps clients face risk with confidence through a client-centric consulting and analytics ecosystem. The Commercial Lines Client Service Manager will support the small business division by leading renewals, securing business, managing client relationships, mentoring team members, and ensuring service quality and compliance.

Responsibilities

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner
• Secure existing business and drive the sale of additional services and lines of coverage
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives
• Guide your team members in addressing a client’s risk management needs through consultative conversations
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development
• Conduct periodic audits to ensure compliance standards and service levels are met
• Maintain accurate client and policy data and documents within the Gallagher system
• Use Gallagher's technology to improve productivity and quality
• Effectively manage multiple competing priorities

Skills

• Skills for Success: • Develop professional relationships with internal and external partners • Utilize your resilient and adaptable mentality in the face of shifting priorities • Eagerness to collaborate with all Gallagher teams and employees! Requirements: • Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience • Property and Casualty Insurance License • Proficiency in Microsoft Office

Qualifications

Must Haves

• Skills for Success: • Develop professional relationships with internal and external partners • Utilize your resilient and adaptable mentality in the face of shifting priorities • Eagerness to collaborate with all Gallagher teams and employees! Requirements: • Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience • Property and Casualty Insurance License • Proficiency in Microsoft Office

Benefits

• Remote
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact