Client Service Manager II

Summary

Gallagher helps clients manage risk through client-focused consulting tools, data, analytics, and tailored insurance solutions. The Client Service Manager II supports commercial clients by managing renewals, identifying coverage needs, maintaining client relationships, mentoring team members, ensuring compliance, and delivering high-quality service.

Responsibilities

• Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction
• Help your team address client risk management needs through consultative conversations and personalized strategies
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth
• Conduct regular audits to ensure compliance with regulations and maintain high service standards
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations

Skills

• * Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience
• * OR-
• * High School degree/GED with a minimum 8+ years client service and/or claims management experience
• * A Property and Casualty Insurance License
• * Proficiency in Microsoft Office
• * A desire to build relationships and deliver results
• * Adaptability and resilience in managing shifting priorities
• * A collaborative mindset to work with teams across Gallagher

Qualifications

Must Haves

• * Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience
• * OR-
• * High School degree/GED with a minimum 8+ years client service and/or claims management experience
• * A Property and Casualty Insurance License
• * Proficiency in Microsoft Office
• * A desire to build relationships and deliver results
• * Adaptability and resilience in managing shifting priorities
• * A collaborative mindset to work with teams across Gallagher

Benefits

• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• For upcoming senior level Commercial Client Service Manager opportunities, this role is open to being fully remote