Small Business Client Service Manager

Summary

Gallagher helps businesses manage risk through client-focused consulting tools, data and analytics, and collaborative service. The Small Business Client Service Manager will lead renewal activities, retain and expand client business, manage client relationships, guide and mentor team members, ensure compliance, and improve service quality and productivity.

Responsibilities

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner
• Secure existing business and drive the sale of additional services and lines of coverage
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives
• Guide your team members in addressing a client’s risk management needs through consultative conversations
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development
• Conduct periodic audits to ensure compliance standards and service levels are met
• Maintain accurate client and policy data and documents within the Gallagher system
• Use Gallagher's technology to improve productivity and quality
• Effectively manage multiple competing priorities

Skills

• Develop professional relationships with internal and external partners
• Utilize your resilient and adaptable mentality in the face of shifting priorities
• Eagerness to collaborate with all Gallagher teams and employees!
• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Qualifications

Must Haves

• Develop professional relationships with internal and external partners
• Utilize your resilient and adaptable mentality in the face of shifting priorities
• Eagerness to collaborate with all Gallagher teams and employees!
• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• Remote work arrangement