Internal Sales Support (Remote)

Summary

Globe Life is an insurance company committed to supporting employee growth through a caring, collaborative, and innovative culture. The Internal Sales Support role serves as a liaison among service teams, sales teams, and broker partners, supporting prospecting, proposals, renewals, enrollments, licensing, and producer appointments.

Responsibilities

• Work in conjunction with the Regional Sales Director to keep pipeline reporting up to date and ensure opportunities are closed successfully
• Provide responses to product inquiries, follow up on pending proposals, group applications, and fulfill requests for marketing material and sales literature
• Make outbound calls to prospective brokers to arrange meetings and expand territory engagement
• Participate in training with brokers, groups, and employees to promote a successful sales cycle from proposal through open enrollment
• Become a subject matter expert on Globe Life Group Benefits (GLGB) product offerings and co-marketed products
• Gather the information needed to drive successful renewals with changes, including:
• Establishing active communication and engagement with other departments to facilitate renewal changes
• Collaborating with underwriting to provide proposals for requested plan changes and/or new product offerings
• Providing updated employee enrollment guides and related materials
• Serve as the central point of contact for all formal RFP activities, including:
• Analyzing RFP requirements and providing responses in collaboration with Regional Sales Directors
• Coordinating with internal teams to gather specialized information
• Ensuring all components are compiled and ready for submission prior to established deadlines
• Maintain a comprehensive RFP response library to streamline future response processes and implement tracking systems to monitor RFP progress, deadlines, and completion status across multiple opportunities
• May include some travel (<10%) to assist with open enrollment meetings for certain premier accounts
• Coordinate with the sales team to ensure compliance, processing, service, and reporting standards for producer licensing and appointments
• Collaborate with Third-Party Administrators (TPAs), the Sales Team, and Vendor Partners to ensure successful onboarding of all producers
• Monitor the group mailbox and process within Salesforce to track and record all appointment processes
• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications

Skills

• Bachelor's degree in marketing, business administration, or a related field, or an equivalent combination of education and experience
• 2+ years of related experience in insurance, benefits administration, or client services
• Prior experience using a CRM tool is required
• Working knowledge of the supplemental health market and key aspects of selling new business, including case enrollment guides, marketing, proposals, and RFPs
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• Strong task and time management skills with the ability to prioritize and organize work effectively in a fast-paced environment with tight deadlines
• Excellent verbal and written communication skills with strong attention to detail and data entry accuracy
• Collaborative team player with a positive attitude and demonstrated ability to support sales teams and broker needs
• Demonstrated ability to foster multi-disciplinary team collaboration
• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications
• Prior experience in group insurance processing appointments and working with producers is strongly preferred
• Salesforce/Tableau is strongly preferred
• Understanding of Third-Party Administrators (TPAs) and group benefits administration is preferred

Qualifications

Must Haves

• Bachelor's degree in marketing, business administration, or a related field, or an equivalent combination of education and experience
• 2+ years of related experience in insurance, benefits administration, or client services
• Prior experience using a CRM tool is required
• Working knowledge of the supplemental health market and key aspects of selling new business, including case enrollment guides, marketing, proposals, and RFPs
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• Strong task and time management skills with the ability to prioritize and organize work effectively in a fast-paced environment with tight deadlines
• Excellent verbal and written communication skills with strong attention to detail and data entry accuracy
• Collaborative team player with a positive attitude and demonstrated ability to support sales teams and broker needs
• Demonstrated ability to foster multi-disciplinary team collaboration
• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications

Nice to Haves

• prior experience in group insurance processing appointments and working with producers is strongly preferred
• Salesforce/Tableau is strongly preferred
• Understanding of Third-Party Administrators (TPAs) and group benefits administration is preferred

Benefits

• This is a remote / work-from-home position.
• Comprehensive health, dental, and vision insurance plans
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off
• Parental leave
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses
• Discounted Texas Rangers tickets