Haystack
Posted 175 days agoVerified live 16h ago
Junior Technical Support Specialist
Brief overview
Missouri, United StatesHybrid
High SchoolOr in progress
$17–$29/hrStated range
1 H-1B approvalsDept. of Labor
Clearance requiredU.S. government
Operating systems (Windows)Microsoft software (Outlook, Teams, OneDrive, Adobe)Active DirectoryEDMSDiagnosing and resolving Tier 0/1 issuesTroubleshooting processesVerbal and written communicationClear technical explanationsSharePoint
About the company
Haystackhaystackapp.io
Where techies discover opportunities.
Visa sponsorship history
2 years sponsoring, last filed FY2025
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.1H-1B approved
100%approval rate
$150,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20251
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20241
Top sponsored roles
Chief Executive Officer
Job description
Summary
Haystack is a prominent technology solutions provider supporting government clients, known for its commitment to innovation and client success within the public sector. They are seeking a Junior Technical Support Specialist to act as the primary point of contact for users, triaging support tickets and resolving technical issues related to hardware, software, and network problems for end-users.
Responsibilities
- Act as the primary point of contact for users, triaging support tickets and responding to inquiries via phone and ticketing systems
- Troubleshoot and resolve technical issues related to hardware, software, and network problems for end-users
- Perform basic system administration tasks, including user lookups in Active Directory
- Document all work and technical details within tickets to aid in root cause analysis for escalation
- Escalate complex or recurring issues to higher-tier support teams or leads
- Provide follow-up communication to users to ensure satisfactory resolution of their issues
Skills
- High School diploma with 0-3 years of relevant experience
- Proficiency in operating systems (Windows) and Microsoft software (Outlook, Teams, OneDrive, Adobe)
- Experience with Active Directory and EDMS
- Ability to diagnose and resolve Tier 0/1 issues using defined troubleshooting processes
- Excellent verbal and written communication skills, with a focus on clear technical explanations
- CompTIA A+ or Network+ certification (or equivalent) is required
- An active Secret clearance is mandatory
- SharePoint knowledge preferred
Qualifications
Must Haves
- High School diploma with 0-3 years of relevant experience
- Proficiency in operating systems (Windows) and Microsoft software (Outlook, Teams, OneDrive, Adobe)
- Experience with Active Directory and EDMS
- Ability to diagnose and resolve Tier 0/1 issues using defined troubleshooting processes
- Excellent verbal and written communication skills, with a focus on clear technical explanations
- CompTIA A+ or Network+ certification (or equivalent) is required
- An active Secret clearance is mandatory
Nice to Haves
- SharePoint knowledge preferred
Benefits
- Opportunity to work in a hybrid model, balancing remote and on-site work.
- Professional development supporting government technology solutions.
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