Hollins University
Posted 120 days agoVerified live 11h ago
IT Support Specialist
Brief overview
Roanoke, VAIn-person
High SchoolOr in progress
1+ yrsMinimum
Cap-exemptNo H-1B lottery
6 H-1B approvalsDept. of Labor
macOSWindowsiOSMicrosoft OfficeSystem imagingSoftware installationsHardware upgradesTroubleshootingCustomer serviceCommunicationProblem-solvingOrganizational skillsPrioritizationTechnical documentationLadder useEquipment handlingTime management
About the company
Hollins Universityhollins.edu
Hollins University in Roanoke, Virginia, provides a high-quality liberal arts education.
Visa sponsorship history
3 years sponsoring, last filed FY2025Cap-exempt
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.6H-1B approved
100%approval rate
4new H-1B hires
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20231
20243
20252
Job description
Summary
Hollins University, a private liberal arts university in Roanoke, Virginia, invites applications for the position of IT Support Specialist. The role involves providing technical support to faculty, staff, and students, focusing on troubleshooting hardware and software issues, maintaining computer labs, and ensuring effective technical assistance.
Responsibilities
- Install, configure, troubleshoot, and maintain end-user workstations, including desktops, laptops, and peripherals
- Support sophisticated and interrelated software products and systems
- Diagnose and resolve hardware and software issues for macOS, Windows, iOS, and Microsoft Office environments
- Perform system imaging, software installations, and hardware upgrades
- Provide support through multiple channels: in-person, phone, email, and ticketing system
- Document all support activities and resolutions in the IT ticketing system
- Maintain computer labs to ensure reliable operation for academic classes
- Respond to classroom technology issues and provide on-site support as needed
- Assist with technology setup for events and special projects
- Keep Help Desk staff informed of ongoing issues, outages, or trends that may impact support volume
- Follow up with users to ensure issues are fully resolved
- Monitor and respond to voicemail and email in a timely manner
Skills
- High school diploma or equivalent
- Minimum of one year of relevant experience
- Working knowledge of macOS, Windows, iOS, and Microsoft Office suite
- Ability to learn new technologies and systems quickly
- Strong customer service orientation with patience and empathy for users
- Excellent verbal and written communication skills
- Ability to explain technical concepts to non-technical users in a patient and professional manner
- Strong problem-solving skills and ability to research and follow through on technical issues
- Ability to make sound judgments and decisions
- Strong organizational skills and ability to prioritize support requests based on urgency and impact
- Abilities to self-motivate, work independently and collaboratively, with minimal supervision, and effectively in a demand-driven environment
- Ability to lift and move equipment up to 50 pounds
- Ability to travel between campus buildings on foot and via a golf cart
- United States driver's license with minimal violations
- Ability and willingness to work evenings and weekends as needed for critical issues or special events
- Associate's degree in information technology, computer science, or related field
- Previous experience in a technical support or help desk role
- Ability to occasionally use a ladder for equipment installation or cable management
Qualifications
Must Haves
- High school diploma or equivalent
- Minimum of one year of relevant experience
- Working knowledge of macOS, Windows, iOS, and Microsoft Office suite
- Ability to learn new technologies and systems quickly
- Strong customer service orientation with patience and empathy for users
- Excellent verbal and written communication skills
- Ability to explain technical concepts to non-technical users in a patient and professional manner
- Strong problem-solving skills and ability to research and follow through on technical issues
- Ability to make sound judgments and decisions
- Strong organizational skills and ability to prioritize support requests based on urgency and impact
- Abilities to self-motivate, work independently and collaboratively, with minimal supervision, and effectively in a demand-driven environment
- Ability to lift and move equipment up to 50 pounds
- Ability to travel between campus buildings on foot and via a golf cart
- United States driver's license with minimal violations
- Ability and willingness to work evenings and weekends as needed for critical issues or special events
Nice to Haves
- Associate's degree in information technology, computer science, or related field
- Previous experience in a technical support or help desk role
- Ability to occasionally use a ladder for equipment installation or cable management
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