Strategy & Operations Associate

Summary

Hostie provides a virtual concierge platform that automates restaurant guest communication, reservations, events, and takeout. The Strategy & Operations Associate will support go-to-market strategy, investor and board communications, company planning, operational improvements, performance metrics, financial modeling, and billing operations.

Responsibilities

• Build and iterate GTM playbooks - messaging, positioning, and launch processes that scale as we identify new product opportunities, new verticals, and new markets
• Run competitive analysis and market research to inform how we build our positioning and messaging
• Partner closely with sales and customer success to develop and test expansion and growth strategies
• Own preparation for quarterly board meetings - pulling together materials, metrics, and narrative in partnership with the CEO
• Field ad hoc investor requests and reports and support fundraising initiatives and investor communications as needed
• Build business cases for new initiatives, partnerships, or investments
• Partner with Leadership on company priorities, strategic initiatives, and planning cycles
• Identify operational gaps and help drive process improvements wherever something is manual, inconsistent, or breaking as we scale
• Build and maintain operational metrics, dashboards, and KPI frameworks to track business performance
• Support financial forecasting and modeling - helping build and maintain the models Leadership uses to plan headcount, revenue, and spend
• Support billing reconciliation and help keep accounts payable running cleanly as we scale

Skills

• 2-5+ years of experience in strategy & operations or business operations, ideally in a high-growth tech or startup environment
• Background from top consulting, investment banking, or a strong business school foundation
• Analytically sharp instincts — you can build a model, read the data yourself, and don't wait for someone else to distill it
• A track record of owning something end-to-end, from strategy through execution, not just advising on it
• Exceptional curiosity and grit — you dig until you actually understand the problem
• Comfort operating in ambiguity — no one is handing you a playbook here
• Strong communication and writing ability — you can write a memo for the CEO and hold your own on a call with a merchant or investor
• A bias toward action and ownership — you'd rather test the hypothesis than write the memo about testing it
• Fluency with AI tools (ChatGPT, Claude, Cursor, or similar) as part of how you actually work day to day — to move faster, not just polish emails

Qualifications

Must Haves

• 2-5+ years of experience in strategy & operations or business operations, ideally in a high-growth tech or startup environment
• Background from top consulting, investment banking, or a strong business school foundation
• Analytically sharp instincts — you can build a model, read the data yourself, and don't wait for someone else to distill it
• A track record of owning something end-to-end, from strategy through execution, not just advising on it
• Exceptional curiosity and grit — you dig until you actually understand the problem
• Comfort operating in ambiguity — no one is handing you a playbook here
• Strong communication and writing ability — you can write a memo for the CEO and hold your own on a call with a merchant or investor
• A bias toward action and ownership — you'd rather test the hypothesis than write the memo about testing it
• Fluency with AI tools (ChatGPT, Claude, Cursor, or similar) as part of how you actually work day to day — to move faster, not just polish emails

Benefits

• Direct exposure to the core functions of building a venture-backed startup, working alongside the CEO and Leadership Team from an early stage.
• Support and guidance from experienced colleagues and managers, helping you learn, grow, and achieve your personal/professional goals.
• Full-time positions are eligible for equity awards and benefits.
• Hostie is a remote-first company; the team is fully distributed with no onsite requirements.