Product Manager II (Recurring Jobs + Service Plans)

Summary

Housecall Pro provides software solutions that help home service professionals streamline operations, grow their businesses, and improve customer service. The Product Manager II will lead product strategy and execution for Recurring Jobs and Service Plans, partnering cross-functionally to conduct discovery, define roadmaps, launch solutions, and measure outcomes.

Responsibilities

• Identify market opportunities and define product vision and strategy for Recurring Jobs and Service Plans
• Conduct customer interviews, surveys, competitive research, and product discovery to deeply understand Pro needs and market opportunities
• Analyze customer behavior, product performance, and business data to prioritize opportunities and measure impact
• Develop and maintain a focused product roadmap aligned with customer needs, business goals, and product strategy
• Partner with Engineering, Design, Data, Product Marketing, and Product Operations to develop, validate, and refine compelling solutions
• Collaborate with Design and Engineering to define product requirements, user flows, technical considerations, and tradeoffs
• Drive product execution from planning through launch, measurement, learning, and ongoing iteration
• Communicate product direction, priorities, decisions, insights, and tradeoffs clearly to cross-functional stakeholders

Skills

• 5+ years of experience in product management or a closely related product discipline
• Bachelor's degree in a related field or equivalent work experience
• Experience with payments, subscription billing, service plans, memberships, or recurring and loyalty products
• Experience with product analytics, experimentation, and customer engagement tools (i.e. Amplitude, Segment, Braze, LaunchDarkly)
• Strong knowledge of Product Management methodologies, user experience (UX) principles, product discovery, experimentation, and agile development practices
• Demonstrated ability to independently drive complex cross-functional product work from discovery and requirements definition through launch and iteration
• Understanding of recurring billing and subscription lifecycle considerations such as billing experiences, plan management, customer retention, and ongoing service relationships
• Ability to consistently work Eastern Time hours to support collaboration with the squad and cross-functional partners
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Curiosity, adaptability, and the ability to quickly learn new customer, product, and technical domains
• Deep customer empathy and strong instincts for creating intuitive user experiences
• Ability to move between product strategy and hands-on execution while effectively navigating competing priorities and ambiguity
• Strong analytical and problem-solving skills with a track record of using customer research, product data, and business insights to inform decisions
• Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work

Qualifications

Must Haves

• 5+ years of experience in product management or a closely related product discipline
• Bachelor's degree in a related field or equivalent work experience
• Experience with payments, subscription billing, service plans, memberships, or recurring and loyalty products
• Experience with product analytics, experimentation, and customer engagement tools (i.e. Amplitude, Segment, Braze, LaunchDarkly)
• Strong knowledge of Product Management methodologies, user experience (UX) principles, product discovery, experimentation, and agile development practices
• Demonstrated ability to independently drive complex cross-functional product work from discovery and requirements definition through launch and iteration
• Understanding of recurring billing and subscription lifecycle considerations such as billing experiences, plan management, customer retention, and ongoing service relationships
• Ability to consistently work Eastern Time hours to support collaboration with the squad and cross-functional partners
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Curiosity, adaptability, and the ability to quickly learn new customer, product, and technical domains
• Deep customer empathy and strong instincts for creating intuitive user experiences
• Ability to move between product strategy and hands-on execution while effectively navigating competing priorities and ambiguity
• Strong analytical and problem-solving skills with a track record of using customer research, product data, and business insights to inform decisions
• Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work

Benefits

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits