Inside Sales Representative II

Summary

Housecall Pro provides software and solutions that help home service professionals streamline operations, grow their businesses, and save time. The Inside Sales Representative II manages the full sales cycle, supports Accounting and Payroll services, increases customer adoption and revenue, and mentors junior team members through a consultative sales approach.

Responsibilities

• Use a consultative selling style centered around understanding Pros' specific challenges and objectives
• Drive the complete sales cycle, from booking to closure
• Collaborate with the team to drive new service attachments, increasing usage as a percentage of Pros' Gross Merchandise Volume (GMV), and boosting Monthly Recurring Revenue (MRR) per managed account
• Build trust and deeper connections with Pros by empathizing with their pain points and positioning the platform as a long-term solution
• Maintain daily activity metrics, balancing calls and attended demos
• Stay informed on product and technology developments to provide updated, relevant advice to customers
• Track customer engagement and satisfaction, addressing any concerns or challenges promptly to ensure continued success
• Serve as a mentor and role model to junior team members, sharing best practices and insights

Skills

• 2-3+ years of experience in a full-time sales role
• Experience with Payroll and Accounting
• CRM experience (i.e., Salesforce, HubSpot)
• Proven ability to develop strong relationships with customers and act as a trusted consultant
• Experience in managing the entire sales cycle, including closing deals and ongoing account management
• Experience using AI tools to increase quality and efficiency of work
• Strong problem-solving skills and a proactive, self-starting attitude
• Ability to thrive in a fast-paced, team-oriented environment
• Capacity to understand and address customer needs effectively and efficiently
• Bachelor's degree or equivalent work experience preferred
• Established credibility with service professionals, preferably within industries like HVAC, plumbing, electrical, carpet cleaning, or maid services

Qualifications

Must Haves

• 2-3+ years of experience in a full-time sales role
• Experience with Payroll and Accounting
• CRM experience (i.e., Salesforce, HubSpot)
• Proven ability to develop strong relationships with customers and act as a trusted consultant
• Experience in managing the entire sales cycle, including closing deals and ongoing account management
• Experience using AI tools to increase quality and efficiency of work
• Strong problem-solving skills and a proactive, self-starting attitude
• Ability to thrive in a fast-paced, team-oriented environment
• Capacity to understand and address customer needs effectively and efficiently

Nice to Haves

• Bachelor's degree or equivalent work experience preferred
• Established credibility with service professionals, preferably within industries like HVAC, plumbing, electrical, carpet cleaning, or maid services

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k)
• Paid holidays
• Flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Employee assistance program
• Paid parental leave