Sales Support Representative 3

Summary

Humana is a healthcare company serving the Medicare population through insurance and healthcare services. The Sales Support Representative 3 provides advanced administrative, operational, and member support for Medicare sales teams, including processing invoices, preparing sales documents, maintaining member records, and responding to inquiries.

Responsibilities

• Processing sales invoices
• Drafting sales documents, proposals, reports, and correspondence such as sales contracts and maintenance agreements
• Compiling and completing standard calculations for reporting statistics
• Gathering background research on member accounts, prospects, competitors, and industry trends to support sales team activities
• Communicate with staff in other areas of the organization to confirm the status of orders and resolve member complaints
• Maintaining up-to-date member records
• Collating marketing materials and preparing information needed for team meetings
• Answering internal and member inquiries
• Working under limited guidance, relying on previous experience / depth and breadth of knowledge of administrative processes and organizational knowledge
• Completing general administrative duties

Skills

• 1+ years of administrative experience
• Intermediate experience in Microsoft Office, including Word, PowerPoint, Outlook, Excel, and Teams
• Self-motivated with experience handling support requests from a variety of different channels, while handling calls and multiple projects
• Associate or Bachelor's Degree
• Background in sales, marketing, or related field
• Healthcare industry experience

Qualifications

Must Haves

• 1+ years of administrative experience
• Intermediate experience in Microsoft Office, including Word, PowerPoint, Outlook, Excel, and Teams
• Self-motivated with experience handling support requests from a variety of different channels, while handling calls and multiple projects

Nice to Haves

• Associate or Bachelor's Degree
• Background in sales, marketing, or related field
• Healthcare industry experience

Benefits

• This is a remote / work from home position.
• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance