REMOTE - Inside Sales Advisor-Merchant Services

Summary

Huntington National Bank is seeking a remote Inside Sales Advisor to generate and expand small-business client relationships through merchant services payment solutions. The role involves prospecting, selling payment products, managing leads and pipelines, partnering with branches, coaching staff, and maintaining client relationships and CRM records.

Responsibilities

• Actively prospect and build relationships with new clients, converting leads into valuable partnerships
• Sell a range of solutions (Visa, Mastercard, Amex, Discover, check processing, gift cards, ACH) and navigate complex hardware and software needs
• Build pipeline, convert leads, navigate complex hardware and software needs, and close deals, consistently exceeding daily and weekly targets
• Collaborate with various bank units to identify cross-selling possibilities and maximize client profitability
• Resolve client concerns and build long-lasting relationships based on expertise and exceptional service
• Teach, coach, motivate, drive merchant education and sales growth within your respective branch coverage area
• Accurately report out all leads, opportunities and status updates within the CRM and understand trends in your sales behaviors by using dashboards and reports
• Leverage partners to learn products and services for cross sales opportunities
• Performs other duties as assigned

Skills

• Bachelor's Degree
• At least 2 years of proven sales/inside sales experience in financial services and the ability to close deals and achieve ambitions targets
• Applicants must be currently authorized to work in the United States on a full-time basis
• 2-5 years of merchant services sales experience, including in a call center environment
• Exceptional communication and relationship-building skills
• Previous sales expertise in the small business space from $0-$3 million in annual sales
• Expertise in virtual sales in a call center environment
• Ability to multitask and juggle complex tasks in a fast-paced environment
• Strong problem-solving skills and a customer-centric approach
• Thorough knowledge of various software programs including Word and Excel, and the ability to quickly learn additional systems/software. Ability to utilize technology effectively to manage your workload and client relationships
• Approach challenges creatively and find solutions that benefit both clients and the bank
• Fluency in an additional language
• Proficiency in Salesforce

Qualifications

Must Haves

• Bachelor's Degree
• At least 2 years of proven sales/inside sales experience in financial services and the ability to close deals and achieve ambitions targets
• Applicants must be currently authorized to work in the United States on a full-time basis

Nice to Haves

• 2-5 years of merchant services sales experience, including in a call center environment
• Exceptional communication and relationship-building skills
• Previous sales expertise in the small business space from $0-$3 million in annual sales
• Expertise in virtual sales in a call center environment
• Ability to multitask and juggle complex tasks in a fast-paced environment
• Strong problem-solving skills and a customer-centric approach
• Thorough knowledge of various software programs including Word and Excel, and the ability to quickly learn additional systems/software. Ability to utilize technology effectively to manage your workload and client relationships
• Approach challenges creatively and find solutions that benefit both clients and the bank
• Fluency in an additional language
• Proficiency in Salesforce

Benefits

• Remote work arrangement
• Certain positions outside the branch network may be eligible for a flexible work arrangement, combining in-office and work-from-home options