Survey Manager, Survey Research Science and Operations (Remote)

Summary

ICF is a global advisory and technology services provider seeking a Survey Manager for its Survey Research Science and Operations practice. The role manages concurrent federal, commercial, and other survey-related projects while overseeing schedules, budgets, teams, client relationships, quality assurance, technical guidance, reporting, and business development activities.

Responsibilities

• Manage concurrent survey-related projects, serving as the key point of contact to clients, providing excellent service, managing expectations, and producing products that demonstrate results
• Prepare project plans, manage schedules, and performance using effective project management processes and frameworks
• Create and track project budgets
• Keep multiple workstreams moving simultaneously by identifying next steps, assigning and following up on actions, managing dependencies, and escalating issues when needed
• Identify and coordinate with internal collaborators and outside subcontractors and vendors
• Proactively manage and communicate with a team of cross-matrixed professionals, ensuring smooth team operations and effective collaboration
• Contribute methodological or technical guidance in support of quantitative projects or tasks involving web, mail, telephone, in-person, and other data collection activities
• Contribute methodological or technical guidance in support of qualitative projects or tasks involving cognitive interviewing, one-on-one interviews, and/or focus groups
• Develop project quality assurance protocols, and ensure quality for all data, reports, and presentations
• Communicate effectively in writing—proposals, analytic reports, issue papers, briefings, and formal and informal email correspondence
• Develop and cultivate strong client relationships
• Anticipate risks, bottlenecks and dependencies and proactively implement solutions to keep projects on track
• Update leadership on progress as directed and on regular reporting cycles
• Actively participate in business development activities— managing the proposal process, and writing proposal sections

Skills

• Bachelor's degree required
• 3+ years of applied experience in the survey research field
• 2+ years of experience in survey project management, including coordinating teams and tasks, tracking completion of activities, managing schedules, monitoring project budget, and ensuring the quality of work products
• 2+ years of experience with MS Office products—Word, Excel, PowerPoint, or professional skills
• Experience managing and advancing multiple workstreams simultaneously, with strong organizational and follow-through skills
• Demonstrated ability to take ownership of work, independently drive tasks forward, and recognize when issues require escalation
• Demonstrated customer service orientation and outstanding level of professionalism in providing client support
• 1+ year experience conducting and analyzing qualitative research
• Master's degree preferred
• Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment
• Experience in quantitative data analysis and statistical software experience (e.g., R, Python, SPSS, SAS)
• Experience in proposal writing and/or budget development
• Proficiency in Spanish or another foreign language is a plus

Qualifications

Must Haves

• Bachelor's degree required
• 3+ years of applied experience in the survey research field
• 2+ years of experience in survey project management, including coordinating teams and tasks, tracking completion of activities, managing schedules, monitoring project budget, and ensuring the quality of work products
• 2+ years of experience with MS Office products—Word, Excel, PowerPoint, or professional skills
• Experience managing and advancing multiple workstreams simultaneously, with strong organizational and follow-through skills
• Demonstrated ability to take ownership of work, independently drive tasks forward, and recognize when issues require escalation
• Demonstrated customer service orientation and outstanding level of professionalism in providing client support

Nice to Haves

• 1+ year experience conducting and analyzing qualitative research
• Master's degree preferred
• Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment
• Experience in quantitative data analysis and statistical software experience (e.g., R, Python, SPSS, SAS)
• Experience in proposal writing and/or budget development
• Proficiency in Spanish or another foreign language is a plus

Benefits

• Remote work arrangement