Representative, Sales Support

Summary

ICU Medical is a medical device company providing IV therapy and critical care products. The Sales Support Representative supports the Sales function, maintains customer relationships, handles inquiries, provides product and technical support, and assists with sales operations, reporting, documentation, and special projects.

Responsibilities

• Point of contact for assigned Sales Reps and Region Managers
• Primary sales contact for Alternate Site customer base
• Assist in the sales cycle from initial inquiry to close of business
• Maintain and enhance relationship with existing customer base in collaboration with Sales team
• Point of contact for inbound inquiries, providing prospect with product information, marketing materials and samples
• Work directly with authorized Distributor’s Inside Sales Departments to provide product solutions and price quotes
• Generate new sales opportunities from phone & email inquiries
• Provide technical support and maintain a strong level of product & competitor knowledge
• Direct communication with distributor, distributor reps and end users for maximum sales efficiency
• Manage ICU Website inquires related to sales opportunities
• Assist Sales Reps with territory management (provide sales reports, research discrepancies, etc.)
• Coordinate the gathering and dissemination of sales forecast/pipeline data, wins/losses for IKAP database
• Generate and submit sales documentation for Sales Reps (Quotes, Relationship Forms, GPO lookup)
• Weekly reporting for high priority or high visibility items
• Manage vendor credentialing process with various credentialing companies
• Support & perform special projects for corporate accounts IDN’s
• Act as liaison for internal & external sales communication
• Work on special projects as assigned

Skills

• Excellent verbal and written communication skills
• Excellent organizational and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• High level of attention to detail
• Proficient in Excel, Word and Outlook
• Must be at least 18 years of age
• High School diploma required
• 2 or more years' experience in sales
• This is largely a sedentary role
• Typically requires travel less than 5% of the time
• College degree preferred
• Preferably in medical device industry

Qualifications

Must Haves

• Excellent verbal and written communication skills
• Excellent organizational and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• High level of attention to detail
• Proficient in Excel, Word and Outlook
• Must be at least 18 years of age
• High School diploma required
• 2 or more years' experience in sales
• This is largely a sedentary role
• Typically requires travel less than 5% of the time

Nice to Haves

• college degree preferred
• preferably in medical device industry

Benefits

• Full-time employment
• Remote work; this role is based remotely, with eligibility in any state other than Colorado, California, Connecticut, Montana, Maine, or New York