Complex Luxury Sales Manager - Six Senses & InterContinental Grenada

Summary

IHG Hotels & Resorts is seeking a dynamic and results-driven Luxury Sales Manager to join its Grenada Sales Team. The role supports Six Senses La Sagesse and InterContinental Grenada by developing client relationships, securing hotel business, meeting revenue goals, and coordinating sales activities with hotel departments and external partners.

Responsibilities

• Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded
• Actively prospect, qualify, and close business with consortia, luxury lifestyle tour operators and wholesalers, and others
• Promote and educate potential clients on the island destination, activities, and amenities
• Achieve personal and team goals as assigned
• Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines
• Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility
• Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets. Actively seek and share group leads for other segments in sales
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments
• Interact with outside contacts: + Guests – to ensure their total satisfaction + Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business + Other contacts as needed (Professional organizations, community groups)
• May assist in developing and implementing sales plans. May also participate in the annual budgeting and planning process
• Perform other duties as assigned
• May serve as “manager on duty” as required

Skills

• Candidate must reside within the US East Coast near a major airport
• Some College plus 1-2 years sales or marketing related experience, or equivalent combination of education and experience
• Must speak fluent English
• Tech Oriented; experience with extra-nets, RFPs response, rate loading, Office 365, and shops
• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
• Problem solving, reasoning, motivating, organizational and training abilities are used often
• Ability to travel to attend workshops, tradeshows, conventions, etc
• May be required to work nights, weekends, and/or holidays
• Related degree preferred
• Prior hotel sales experience preferred
• Other languages preferred
• May require a valid Driver's License

Qualifications

Must Haves

• Candidate must reside within the US East Coast near a major airport
• Some College plus 1-2 years sales or marketing related experience, or equivalent combination of education and experience
• Must speak fluent English
• Tech Oriented; experience with extra-nets, RFPs response, rate loading, Office 365, and shops
• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
• Problem solving, reasoning, motivating, organizational and training abilities are used often
• Ability to travel to attend workshops, tradeshows, conventions, etc
• May be required to work nights, weekends, and/or holidays

Nice to Haves

• Related degree preferred
• Prior hotel sales experience preferred
• Other languages preferred
• May require a valid Driver's License

Benefits

• Bonus Eligibility
• Medical, dental, vision, life, and disability insurance
• Matching 401(k) retirement plan
• Generous paid vacation, holidays, and wellness days
• Global hotel discounts with IHG Employee Room Benefit Program
• Room to Lead with Purpose and Grow with Passion