Corporate Teleservices/Telemarketing Agent - $65K-$130K+

Summary

Holiday Inn Club Vacations is a family travel and vacation ownership company focused on strengthening families and delivering exceptional guest experiences. The Corporate Teleservices/Telemarketing Agent books tours for in-house guests, provides vacation planning guidance, solicits prospects by phone, manages dialing operations, and supports guest satisfaction and sales objectives.

Responsibilities

• Professional solicits prospects over the phone to tour with our sales consultants. Ensure “world class” guest satisfaction for all internal as well as external guest
• Support and uphold the vision and philosophies of the Sales & Marketing Department at Holiday Inn Club Vacations
• Adhere to all departmental and company policies and procedures established by Holiday Inn Club Vacations. Ensure the guest satisfaction standards are consistently met and exceeded
• Manage the Aspect Dialer and properly assign prospects to maximize conversion. Any additional responsibilities that may become evident during the course of the operation

Skills

• Flexible schedule - Open Availability (including weekends and holidays)
• Strong interpersonal and analytical skills
• Must possess excellent verbal, written and oral communications skills
• Intermediate computer skills are required
• Previous telemarketing experience a plus
• 2 Years of Timeshare Experience preferred
• In-House Marketing or Teleservices experience preferred
• Knowledge and understanding of timeshare practices including assisting owners, RCI guests and renters preferred

Qualifications

Must Haves

• Flexible schedule - Open Availability (including weekends and holidays)
• Strong interpersonal and analytical skills
• Must possess excellent verbal, written and oral communications skills
• Intermediate computer skills are required

Nice to Haves

• Previous telemarketing experience a plus
• 2 Years of Timeshare Experience preferred
• In-House Marketing or Teleservices experience preferred
• Knowledge and understanding of timeshare practices including assisting owners, RCI guests and renters preferred

Benefits

• Bi-Weekly Pay
• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture