Change Management Consultant (HCM/WFM) - Remote (USA)

Summary

Improvizations is a consulting company focused on Human Capital Management and Workforce Management solutions. The Change Management Consultant leads the people side of client implementations by facilitating executive workshops, coaching sponsors and leaders, and managing change deliverables across preparation, implementation, and sustainability phases.

Responsibilities

• Facilitate executive workshops to align leadership on the change and Prosci methodology
• Conduct organizational readiness assessments and document people-side risks with mitigation strategies and escalation protocols
• Develop a tailored change management strategy, Sponsor Roadmap, and ADKAR Blueprints per impacted group
• Lead development of the integrated master change management plan (communications, sponsor, coaching, training, and resistance management) aligned to project milestones
• Coach sponsors on sponsorship and facilitate people leader coaching sessions
• Deploy ADKAR pulse surveys, build heat maps, run barrier point analysis, and adjust tactics with corrective action plans
• Analyze post go-live ADKAR assessments, adoption data, and performance metrics; design reinforcement mechanisms and recognition plans
• Build and execute sustainability and transition plans handing ownership to BAU owners
• Facilitate lessons learned retrospectives and deliver change maturity recommendations to executive sponsors
• Prepare and distribute pre-work, pre-reading, and follow-up deliverables for every workshop
• Maintain a standing change management meeting cadence and include risk and adoption status in ongoing reporting
• Partner closely with project managers, training leads, sponsors, and client stakeholders to keep change activities aligned with the project timeline
• Adapt workshop formats and approach to fit client availability and organizational culture without compromising the timeline or quality

Skills

• 3+ years of organizational change management experience supporting HCM/workforce management technology implementations, ideally in a consulting or client-facing role
• Proven experience facilitating executive and leadership workshops (1-2 hour sessions) with senior stakeholders
• Working knowledge of the Prosci, ADKAR Model, sponsor coaching, stakeholder analysis, and resistance management
• Experience building change strategies, communications plans, training needs analyses, and risk registers
• Strong written and verbal communication, presentation, and facilitation skills
• Comfortable working with survey data, heat maps, and adoption metrics to drive decisions
• Applicants must have authorization to work in USA without current or future visa sponsorship
• Prosci Certified Change Practitioner
• Ability to obtain certification within 90 days of hire
• Background in healthcare, public sector, or multi-site/multi-business-unit organizations
• Experience with project management practices and tools (ClickUp, Microsoft Teams, etc.)
• Bachelor's degree in Organizational Development, Business, HR, Communications, or related field

Qualifications

Must Haves

• 3+ years of organizational change management experience supporting HCM/workforce management technology implementations, ideally in a consulting or client-facing role
• Proven experience facilitating executive and leadership workshops (1-2 hour sessions) with senior stakeholders
• Working knowledge of the Prosci, ADKAR Model, sponsor coaching, stakeholder analysis, and resistance management
• Experience building change strategies, communications plans, training needs analyses, and risk registers
• Strong written and verbal communication, presentation, and facilitation skills
• Comfortable working with survey data, heat maps, and adoption metrics to drive decisions
• Applicants must have authorization to work in USA without current or future visa sponsorship

Nice to Haves

• Prosci Certified Change Practitioner
• ability to obtain certification within 90 days of hire
• Background in healthcare, public sector, or multi-site/multi-business-unit organizations
• Experience with project management practices and tools (ClickUp, Microsoft Teams, etc.)
• Bachelor's degree in Organizational Development, Business, HR, Communications, or related field

Benefits

• People-First Culture: Improv emphasizes a culture built on innovation, trust, and open communication. They prioritize taking care of their internal team so that employees can bring their best selves to work every day
• The work done at Improv transforms workforce management (WFM) and human capital management (HCM) solutions, directly impacting millions of lives around the globe
• They focus on becoming trusted, long-term business partners to build authentic relationships and create "Clients for Life."
• They offer a supportive environment that champions remote work, continuous professional learning, empowered leadership, and a holistic focus on "caring for the whole you" so everyone can reach their full potential
• New hires join a deeply knowledgeable team of experts and leaders who have decades of industry experience and have truly walked in their clients' shoes
• Access to medical, dental, and vision insurance through Cigna, with the majority of the employee cost covered by the employer
• Employer funding to HSA accounts and FSA access
• Access to a 401(k) through Vanguard with a guaranteed employer contribution
• Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to
• Ten (10) holidays with flexibility based on what is important for you and those you love
• Family-friendly benefits
• Extended parental leave for when you need to spend critical time with new family members
• Employer-paid short-term and long-term disability
• Employer-paid life insurance
• Access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more
• Support on individual development through certifications, continued learning, conferences, and more