Lead Management Specialist

Summary

Ingersoll Rand is a global provider of flow creation and life science technologies and industrial solutions. The Lead Management Specialist manages inbound inquiries across digital and phone channels, qualifies leads, creates sales-ready opportunities, provides approved budgetary quotes, and coordinates with sales, engineering, and marketing teams to support a strong customer experience.

Responsibilities

• Respond to all inbound inquiries within established SLAs
• Conduct structured discovery using approved qualification frameworks
• Capture complete and accurate customer information and qualification notes in CRM
• Convert qualified leads into Opportunities, assign correct owners, and ensure clear documentation
• Execute structured nurture of inbound leads, including quote reminders and clarifications
• Provide budgetary quotes within approved templates and scope
• Maintain high data-quality standards in CRM across leads, opportunities, and activities, incl., quote logs, customer responses and next-step documentation to support Sales
• Update dispositions accurately (Won, Lost) in alignment with Opportunity Owners
• Support Marketing with feedback on lead quality, campaign alignment, and customer trends
• Escalate complex technical, pricing pr product-fit questions to the appropriate sales or technical team
• Participate in team huddles, 1:1 development check-ins and alignment meetings
• Provide structure feedback on inbound lead quality and recurring customer questions
• Identify opportunities to improve response templates, qualification questions, or routing rules

Skills

• • 1+ years of experience in Lead Management, sales development, customer support, or related role
• • Fluency in English
• • Fluency in Spanish
• • Strong written and verbal communication skills
• • High attention to detail and accuracy in CRM usage
• • Ability to multitask in a fast-paced, high-volume environment
• • Customer-centric mindset with strong problem-solving skills
• • Coachable, dependable, and organized
• • Willingness to work 9am-5pm Pacific Time
• • US- Remote with Willingness to work 9am-5pm Pacific Time
• • Bachelor's degree preferred (Business, Communications, Marketing, Engineering, or related field)

Qualifications

Must Haves

• • 1+ years of experience in Lead Management, sales development, customer support, or related role
• • Fluency in English
• • Fluency in Spanish
• • Strong written and verbal communication skills
• • High attention to detail and accuracy in CRM usage
• • Ability to multitask in a fast-paced, high-volume environment
• • Customer-centric mindset with strong problem-solving skills
• • Coachable, dependable, and organized
• • Willingness to work 9am-5pm Pacific Time
• • US- Remote with Willingness to work 9am-5pm Pacific Time

Nice to Haves

• • Bachelor's degree preferred (Business, Communications, Marketing, Engineering, or related field)

Benefits

• Discretionary annual bonuses and incentive compensation
• Healthcare coverage (medical, prescription, dental, and vision)
• Wellness programs
• Life insurance
• A 401(k) plan with company match
• Paid time off
• Employee stock program