Billing Operations Associate

Summary

Instacart is transforming the grocery industry and building a flexible, remote-first team to support its operations. The Billing Operations Associate will own the end-to-end billing lifecycle for retail partners, ensuring accurate invoicing, timely month-end close, compliance with financial controls, and effective handling of billing inquiries and disputes.

Responsibilities

• Monthly billing cycles are executed accurately and on time, with invoices calculated, generated, and delivered via email and third-party portals such as Ariba
• Credit memos, debit memos, and refunds are processed in accordance with approved requests
• Oracle workbooks are built and maintained for new and amended contracts
• Commercial contracts are reviewed to identify billing requirements, with billing language validated with senior team members as needed
• Peer reviews of invoice calculations are completed to ensure accuracy and adherence to contract terms
• Billing inquiries are responded to promptly, with complex disputes escalated appropriately
• Audit requests are supported and ad hoc projects are completed accurately and on time
• Established SOPs and internal controls are followed to ensure consistent and compliant billing operations

Skills

• 2+ years of experience in billing operations, accounts receivable, order-to-cash, or a similar role, preferably in a a B2B tech, marketplace, or SaaS environment
• Foundational understanding of invoicing processes, ERP workflows, and AR fundamentals
• Strong attention to detail with the ability to manage high-volume workloads accurately
• Expert proficiency with spreadsheets (Google Sheets, Microsoft Excel)
• Familiarity with Oracle or similar ERP systems
• Familiarity with Salesforce or similar CRM
• Clear and professional communication skills with the ability to work cross-functionally
• Ability to follow defined processes and controls while knowing when to escalate
• Self-starter who takes ownership and delivers on commitments
• Experience with BI or data tools such as Alteryx or SQL
• Experience or aptitude to leverage AI tooling to augment or automate processes
• Familiarity with marketplace, subscription, or advertising billing models
• Exposure to working with Finance, Legal, or Sales teams in a cross-functional capacity

Qualifications

Must Haves

• 2+ years of experience in billing operations, accounts receivable, order-to-cash, or a similar role, preferably in a a B2B tech, marketplace, or SaaS environment
• Foundational understanding of invoicing processes, ERP workflows, and AR fundamentals
• Strong attention to detail with the ability to manage high-volume workloads accurately
• Expert proficiency with spreadsheets (Google Sheets, Microsoft Excel)
• Familiarity with Oracle or similar ERP systems
• Familiarity with Salesforce or similar CRM
• Clear and professional communication skills with the ability to work cross-functionally
• Ability to follow defined processes and controls while knowing when to escalate
• Self-starter who takes ownership and delivers on commitments

Nice to Haves

• Experience with BI or data tools such as Alteryx or SQL
• Experience or aptitude to leverage AI tooling to augment or automate processes
• Familiarity with marketplace, subscription, or advertising billing models
• Exposure to working with Finance, Legal, or Sales teams in a cross-functional capacity

Benefits

• Instacart is a Flex First team
• Employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events