Field Service Engineer

Summary

Instron designs, manufactures, and supports materials testing systems used by manufacturers across industries. The Field Service Engineer will independently support customers throughout Texas by maintaining, calibrating, installing, commissioning, and repairing mechanical and electro-mechanical systems while providing technical guidance and training.

Responsibilities

• Travel to customer facilities to perform: + Preventive maintenance + Equipment calibration + Troubleshooting and repairs + Installation and commissioning of new systems
• Diagnose mechanical, electrical, and software-related issues
• Provide customers with technical guidance and hands-on training
• Complete accurate service documentation, field reports, and expense reports
• Maintain a high level of professionalism and customer satisfaction during every service visit
• Follow all company and customer safety procedures
• Support customers throughout Texas, with occasional travel to other regions as business needs require

Skills

• • Associate's or Bachelor's degree in Engineering Technology, Electronics, Mechanical Engineering, Mechatronics, or a related technical field
• • Military technical experience or trade school training may be considered in place of a degree
• • Strong mechanical and electrical troubleshooting skills
• • Ability to read electrical schematics and mechanical drawings
• • Comfortable working with Windows-based computers and technical software
• • Excellent organization, communication, and customer service skills
• • Ability to work independently with minimal supervision
• • Previous field service experience
• • Preventive or corrective maintenance on electro-mechanical or servo-hydraulic equipment
• • Experience with materials testing systems
• • Experience delivering technical training to customers in both hands-on and classroom settings
• • Industrial automation or controls experience

Qualifications

Must Haves

• • Associate's or Bachelor's degree in Engineering Technology, Electronics, Mechanical Engineering, Mechatronics, or a related technical field
• • Military technical experience or trade school training may be considered in place of a degree
• • Strong mechanical and electrical troubleshooting skills
• • Ability to read electrical schematics and mechanical drawings
• • Comfortable working with Windows-based computers and technical software
• • Excellent organization, communication, and customer service skills
• • Ability to work independently with minimal supervision

Nice to Haves

• • Previous field service experience
• • Preventive or corrective maintenance on electro-mechanical or servo-hydraulic equipment
• • Experience with materials testing systems
• • Experience delivering technical training to customers in both hands-on and classroom settings
• • Industrial automation or controls experience

Benefits

• Remote/Home-Based position
• Technical training and professional development