Account Manager

Summary

Invoca is an AI-powered conversation intelligence platform that helps marketing, sales, customer experience, and contact center teams derive insights from customer interactions. The Account Manager will manage corporate and mid-market accounts, driving renewals, expansion, retention, platform adoption, executive alignment, and customer value.

Responsibilities

• Manage a portfolio of accounts across the full customer lifecycle, owning both renewal and expansion outcomes with a long-term, win/win mentality
• Execute all business reviews, 180-day renewal milestones, and value touchpoints on schedule with polished preparation and clear follow-through
• Develop and execute strategic account plans that drive platform adoption, uncover expansion opportunities, and proactively surface risk before it becomes churn
• Own and report on the renewal, expansion, and retention forecast with at least one full quarter of forward visibility
• Facilitate smooth transitions of new accounts from Account Executives into Account Management, ensuring continuity of relationships and momentum
• Partner closely with Customer Success/Support teams on the creation and delivery of Customer Success Plans and maturity growth models
• Demonstrate and quantify Invoca’s platform value to stakeholders from marketing staff to C-suite executives, building the business case for renewal and growth
• Demonstrate a mastery of multi-threading: penetrate accounts deeply to build a network of internal champions and executive allies
• Build and deliver compelling presentations, proposals, and software demonstrations tailored to enterprise-level audiences
• Travel to visit focus/grow accounts in person, building executive relationships and deepening partnerships at all levels
• Negotiate and close renewals and expansion opportunities with speed and precision
• Maintain Salesforce with accurate, up-to-date forecasts, activity logs, and next steps at all times
• Stay responsive and reliable—treating internal and customer blockers as a priority and responding within the same business day

Skills

• * 3+ years of on-quota, B2B SaaS experience selling marketing tech or ad tech to large, complex organizations
• * A track record of owning outcomes, hitting quota, and navigating complex organizations with confidence
• * Experience using a modern SaaS sales tech stack, including Salesforce, Customer Success platforms, and business intelligence tools
• * Proven experience negotiating business terms with senior management and C-suite executives, including order forms, MSSAs, and SOWs
• * Working knowledge of marketing technology such as Google AdWords, Analytics, bid management, or programmatic media platforms
• * Strong written and verbal communication skills with the ability to create clear, polished proposals and presentations
• * Willingness and ability to travel regularly to meet customers in person
• *Candidates must be based within a ~2-hour drive of these areas
• *Occasional business travel may be required
• *Please note that we are unable to provide initial visa sponsorship for this position
• * *Bonus:* Experience selling into Home Services, Insurance, Telecom, Financial Services, or Auto verticals

Qualifications

Must Haves

• * 3+ years of on-quota, B2B SaaS experience selling marketing tech or ad tech to large, complex organizations
• * A track record of owning outcomes, hitting quota, and navigating complex organizations with confidence
• * Experience using a modern SaaS sales tech stack, including Salesforce, Customer Success platforms, and business intelligence tools
• * Proven experience negotiating business terms with senior management and C-suite executives, including order forms, MSSAs, and SOWs
• * Working knowledge of marketing technology such as Google AdWords, Analytics, bid management, or programmatic media platforms
• * Strong written and verbal communication skills with the ability to create clear, polished proposals and presentations
• * Willingness and ability to travel regularly to meet customers in person
• *Candidates must be based within a ~2-hour drive of these areas
• *Occasional business travel may be required
• *Please note that we are unable to provide initial visa sponsorship for this position

Nice to Haves

• * *Bonus:* Experience selling into Home Services, Insurance, Telecom, Financial Services, or Auto verticals

Benefits

• Remote-first role.
• Flexible paid time off policy.
• 16 U.S. paid holidays, including a winter break.
• Medical, dental, and vision coverage, with multiple plan options.
• Fertility assistance.
• 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options.
• Mental health support through the SpringHealth program.
• Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Up to 12 weeks of 100% paid leave for childbirth and medical needs.
• A bonus after 7 years of service for long-term team members.
• Wellness subsidy applicable toward gym memberships, fitness classes, and more.
• Sales commission.