Contracts Specialist

Summary

Invoca is a revenue execution and platform company helping marketing, commerce, and contact center teams turn conversations into revenue. The Contract Specialist will support the day-to-day contracting process by preparing, reviewing, routing, executing, and maintaining customer and vendor agreements while helping improve contracting efficiency and accuracy.

Responsibilities

• Prepare and generate standard contracts, order forms, NDAs, and amendments from approved templates
• Perform first-pass review of incoming contracts and redlines, flagging non-standard terms or deviations from the playbook for escalation
• Route contracts through internal review and approval workflows (Legal, Finance, Security, Deal Desk) and track status to keep deals on schedule
• Manage contract execution via e-signature platforms and ensure fully executed agreements are properly filed
• Maintain the contract repository with accurate metadata, including key dates, renewal terms, pricing, and obligations
• Respond to internal requests for contract lookups, summaries, or status updates from the business
• Support basic data privacy and security documentation requests, such as DPAs and security questionnaires, under guidance from Legal
• Help maintain and update contract templates, clause libraries, and playbooks, including AI-specific terms such as data usage, model training, and IP
• Identify process inefficiencies and support initiatives to improve contracting speed and accuracy
• Assist with special projects such as audits, due diligence, or contract migrations

Skills

• 1+ years of experience in contract administration, legal operations, sales operations, or a paralegal role, ideally at a SaaS or technology company
• Strong attention to detail and comfort working with a high volume of documents and competing deadlines
• Strong written communication skills and a service-oriented mindset when working with internal stakeholders
• Bachelor's degree or equivalent experience; a paralegal certificate is a plus but not required
• Familiarity with standard SaaS commercial terms, such as subscriptions, order forms, and SLAs, is a plus
• Experience with contract lifecycle management (CLM) tools (e.g., Ironclad and e-signature platforms (DocuSign)preferred
• Familiarity with CRM systems, such as Salesforce, is a plus

Qualifications

Must Haves

• 1+ years of experience in contract administration, legal operations, sales operations, or a paralegal role, ideally at a SaaS or technology company
• Strong attention to detail and comfort working with a high volume of documents and competing deadlines
• Strong written communication skills and a service-oriented mindset when working with internal stakeholders
• Bachelor's degree or equivalent experience; a paralegal certificate is a plus but not required

Nice to Haves

• Familiarity with standard SaaS commercial terms, such as subscriptions, order forms, and SLAs, is a plus
• Experience with contract lifecycle management (CLM) tools (e.g., Ironclad and e-signature platforms (DocuSign)preferred
• Familiarity with CRM systems, such as Salesforce, is a plus

Benefits

• Bonus and/or commission eligibility, where applicable.
• All employees are invited to share in Invoca's success through our stock option program.
• Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates.
• Access to mental wellbeing support and an Employee Assistance Program (EAP).
• Wellness subsidy reimbursement that can be applied toward gym memberships, fitness classes, and more.
• Flexible paid time off policy.
• 20 U.S. paid holidays, including a winter break.
• Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Access to industry-leading enterprise AI tools, including leading LLMs and agentic AI workflow solutions.
• Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities.
• 401(k) plan through Fidelity with a company match of up to 4%.
• Company-wide and team recognition programs, including President's Club and quarterly and departmental awards recognizing innovation, execution, and customer impact.
• A sabbatical after seven years of service.
• Remote work arrangement