Contract Specialist

Summary

Itineris provides cloud-based customer information and customer engagement solutions for utilities in North America and Western Europe. The Contract Specialist manages the full contract lifecycle for customer agreements, coordinates negotiations and approvals, maintains contract records, and supports hand-off to delivery teams. The role also partners with Sales, Finance, legal counsel, and customers on risks, billing requirements, renewals, proposals, and sales operations.

Responsibilities

• Manage and track contracts from award through negotiation, execution, and hand-off to the project and field delivery teams, maintaining clear status and next-step visibility at every stage
• Prepare, route, and track new customer agreements as well as amendments, change orders, extensions, renewals, support and maintenance agreements, statements of work, non-disclosure agreements, and teaming or subcontractor agreements
• Work equally well on Itineris paper and on customer paper, including municipal and public-sector terms, and coordinate redlines between internal stakeholders and the customer
• Maintain the contract repository and version control so that executed documents, signature records, and supporting correspondence are complete, current, and easy to retrieve
• Track key dates and obligations, including effective dates, milestones, renewal and expiration windows, notice periods, insurance and bond requirements, and deliverable commitments
• Identify, document, and communicate commercial, schedule, and delivery risks, and escalate items that require legal, finance, or executive review
• Lead structured hand-off to the project team so that scope, pricing, payment terms, and customer commitments are understood before work begins
• Serve as a responsive point of contact for contract-related questions after hand-off, researching executed terms and coordinating answers across internal teams and the customer
• Partner with Finance on billing milestones, purchase orders, invoicing triggers, and contract value changes so that revenue recognition reflects the executed agreement
• Maintain contract templates, clause libraries, checklists, and approval workflows, and recommend process improvements that shorten cycle time
• Produce clear status reporting and metrics on contracts in flight, cycle times, and upcoming renewals for leadership review
• Cross-train with the Sales Operations Specialist and assist with proposal and RFP responses, sales initiatives, and pipeline tracking and CRM hygiene during peak periods
• Handle confidential customer, pricing, and company information with discretion and sound judgment
• Travel approximately 15 percent for customer meetings, kickoffs, and internal team sessions

Skills

• A bachelor's degree in business administration, communications, supply chain, contract management, public administration, or a related field
• A minimum of two years of experience in contracts, contract administration, procurement, or a closely related commercial function
• Demonstrated project management skills, with the ability to run multiple agreements on parallel timelines without losing track of commitments or deadlines
• Exceptional organization and follow-through, and comfort owning a process end to end with limited day-to-day direction
• Excellent written communication, including the ability to draft clear summaries, status updates, and customer correspondence that a non-specialist audience can act on
• Strong verbal communication and the confidence to facilitate discussions among sales, delivery, finance, counsel, and customer stakeholders
• The ability to read an agreement closely, spot inconsistencies and missing terms, and raise questions and risks early rather than after signature
• Excellent Microsoft skills, including Word with track changes and comparison, Excel for tracking and reporting, Outlook, Teams, and SharePoint for document management
• Experience with electronic signature platforms such as DocuSign
• Experience with Microsoft Dynamics 365 CRM, or a comparable CRM
• Exposure to software, SaaS, professional services, or utility industry agreements, and to public-sector or municipal procurement processes
• Experience supporting RFP or proposal responses
• A self-motivator willing to go the extra mile, with the ability to travel approximately 15 percent
• Experience with contract lifecycle management tooling, or a strong interest in helping select and implement one

Qualifications

Must Haves

• a bachelor's degree in business administration, communications, supply chain, contract management, public administration, or a related field
• a minimum of two years of experience in contracts, contract administration, procurement, or a closely related commercial function
• demonstrated project management skills, with the ability to run multiple agreements on parallel timelines without losing track of commitments or deadlines
• exceptional organization and follow-through, and comfort owning a process end to end with limited day-to-day direction
• excellent written communication, including the ability to draft clear summaries, status updates, and customer correspondence that a non-specialist audience can act on
• strong verbal communication and the confidence to facilitate discussions among sales, delivery, finance, counsel, and customer stakeholders
• the ability to read an agreement closely, spot inconsistencies and missing terms, and raise questions and risks early rather than after signature
• excellent Microsoft skills, including Word with track changes and comparison, Excel for tracking and reporting, Outlook, Teams, and SharePoint for document management
• experience with electronic signature platforms such as DocuSign
• experience with Microsoft Dynamics 365 CRM, or a comparable CRM
• exposure to software, SaaS, professional services, or utility industry agreements, and to public-sector or municipal procurement processes
• experience supporting RFP or proposal responses
• a self-motivator willing to go the extra mile, with the ability to travel approximately 15 percent

Nice to Haves

• experience with contract lifecycle management tooling, or a strong interest in helping select and implement one

Benefits

• Hybrid work arrangement
• Long-term career development
• Opportunity for career advancement