Summary
Illinois Tool Works is a company that designs, installs, and supports advanced test systems for various industries. The Field Service Engineer role focuses on installing, maintaining, calibrating, and troubleshooting complex test systems at customer sites, requiring regular travel across California.
Responsibilities
- Install, maintain, calibrate, and repair computer-controlled servo-hydraulic and electro-mechanical test systems
- Diagnose issues across controllers, hydraulics, data acquisition systems, sensors, transducers, fixtures, and grips
- Troubleshoot mechanical, electrical, and control-system issues using hands-on diagnostic methods
- Perform calibrations independently for assigned customer systems
- Manage service documentation, assigned assets, and customer communication professionally
- Work directly with customer engineering and lab teams in a service-oriented environment
- Maintain technical training and compliance with MTS quality and safety standards
Skills
- Hands-on technical experience gained through internships, co-ops, labs, maintenance roles, automation, robotics, manufacturing, or military service (typically 2–4 years combined)
- An associate degree in Mechatronics, Mechanical/Electrical Engineering Technology, or similar, or a 4-year Engineering Technology degree
- Comfort working with tools, wiring, mechanical assemblies, and technical systems, with interest in growing into an independent field service role
- 5–10+ years supporting electro-mechanical, hydraulic, or industrial equipment
- Experience in field service, installation, system startup, or maintenance
- Comfort owning customer relationships and troubleshooting complex systems with minimal supervision
- Comfort with a field-based role involving regular travel, especially during the first year, with increasing flexibility as independence grows
- Willingness to learn and follow structured training and mentorship during onboarding
- Strong communication skills and professional interaction with customers
- Valid driver's license and ability to meet company vehicle requirements
- Exposure to hydraulics, instrumentation, sensors, controls, or automation
- Calibration, diagnostics, or test-equipment experience
- Hands-on mechanical and/or electrical troubleshooting
- Familiarity with common electrical and mechanical diagnostic tools and test equipment
Qualifications
Must Haves
- Hands-on technical experience gained through internships, co-ops, labs, maintenance roles, automation, robotics, manufacturing, or military service (typically 2–4 years combined)
- An associate degree in Mechatronics, Mechanical/Electrical Engineering Technology, or similar, or a 4-year Engineering Technology degree
- Comfort working with tools, wiring, mechanical assemblies, and technical systems, with interest in growing into an independent field service role
- 5–10+ years supporting electro-mechanical, hydraulic, or industrial equipment
- Experience in field service, installation, system startup, or maintenance
- Comfort owning customer relationships and troubleshooting complex systems with minimal supervision
- Comfort with a field-based role involving regular travel, especially during the first year, with increasing flexibility as independence grows
- Willingness to learn and follow structured training and mentorship during onboarding
- Strong communication skills and professional interaction with customers
- Valid driver's license and ability to meet company vehicle requirements
Nice to Haves
- Exposure to hydraulics, instrumentation, sensors, controls, or automation
- Calibration, diagnostics, or test-equipment experience
- Hands-on mechanical and/or electrical troubleshooting
- Familiarity with common electrical and mechanical diagnostic tools and test equipment
Benefits
- A best-in-class benefits package: http://myitwhr.com
- Direct responsibility for service and support of complex servo-hydraulic and electro-mechanical systems used in real customer test environments
- A clear path to independent responsibility in a field-based service role, supported by structured onboarding and mentorship
- Continued technical development through hands-on experience, formal training, and exposure to diverse applications
- Long-term growth opportunities within a global engineering organization