Payments Business Analyst II : Enterprise Payment Solutions

Summary

Jack Henry is a financial services technology company that helps community banks and credit unions deliver secure digital banking and payment experiences. The Payments Business Analyst II supports the onboarding, implementation, and operational management of Payrailz solutions by coordinating cross-functional teams, maintaining data integrity, supporting billing readiness, and improving operational processes.

Responsibilities

• Review customer contracts and sales agreements to ensure accuracy, completeness, and implementation readiness
• Coordinate customer onboarding activities and support the successful transition of projects from contract execution through implementation
• Maintain and validate customer, product, and implementation data across multiple systems to ensure data integrity and operational accuracy
• Partner with Sales, Contracting, Implementation, Billing, and Product teams to resolve issues and support project execution
• Manage project records, implementation pipelines, and operational backlogs to ensure accurate status tracking and timely completion of work
• Support billing readiness, milestone validation, and operational processes related to customer implementations
• Develop and maintain reports, operational metrics, and documentation to support business objectives and continuous improvement efforts
• Identify opportunities to improve processes, enhance operational efficiency, and create a consistent experience for customers and internal stakeholders
• Manage operational cases and customer requests within established service level agreements (SLAs)
• May perform other job duties as assigned

Skills

• Minimum of 18 months of experience working in a financial institution, fintech or within a technical support setting
• Foundational knowledge or experience in relevant areas (e.g., researching and writing reports, documenting processes, project, or event execution)
• Must be able to work occasional nights and weekends as business needs dictate
• Associate's degree in business administration, Project Management, Business Analytics, or a related field
• Bachelor's degree preferred
• A process driven mindset with a passion for continuous improvement
• Exceptional communication skills (written and verbal) for clear cross functional collaboration
• Strong attention to detail and a commitment to data accuracy
• Proven ability to manage changing priorities and work effectively under strict deadlines
• Experience with Salesforce
• Experience with or knowledge of various JHA products and services

Qualifications

Must Haves

• Minimum of 18 months of experience working in a financial institution, fintech or within a technical support setting
• Foundational knowledge or experience in relevant areas (e.g., researching and writing reports, documenting processes, project, or event execution)
• Must be able to work occasional nights and weekends as business needs dictate

Nice to Haves

• Associate's degree in business administration, Project Management, Business Analytics, or a related field
• Bachelor's degree preferred
• A process driven mindset with a passion for continuous improvement
• Exceptional communication skills (written and verbal) for clear cross functional collaboration
• Strong attention to detail and a commitment to data accuracy
• Proven ability to manage changing priorities and work effectively under strict deadlines
• Experience with Salesforce
• Experience with or knowledge of various JHA products and services