Summary
Jack Henry is a technology company focused on financial services technology for community banks and credit unions. The company is seeking an EPS Applications Analyst to complete customer installation and maintenance requests for the SmartPay and Ensenta payment platforms, provide remote software installation and troubleshooting, analyze payment transactions, and support business projects.
Responsibilities
- Manage a high volume of tasks with precision and efficiency
- Perform a variety of tasks, ranging from quick, one-minute actions to more involved, thirty-minute assignments
- Execute repetitive tasks consistently and accurately
- Maintain composure and effectiveness in a high-pressure, fast-paced environment
- Maintain performance targets while ensuring daily volume and task completion meet established performance standards
- Providing remote software installation services for the SmartPay and Ensenta platform and ensuring software applications are installed and fully functional
- Work special projects as needed to support the business that can be moderately complex and diverse and have aggressive deadlines
- May analyze payment transaction processing
- Effectively communicate written and verbally to provide outstanding customer service, troubleshoot issues, and escalate if necessary, to the appropriate resource
- May perform other job duties as assigned
Skills
- This position may be worked remotely within the United States, with the exception of California
- Minimum of 18 months of experience working in a financial institution, fintech or within a technical helpdesk setting
- Skilled at exercising good judgment in selecting methods and techniques for obtaining solutions
- Embraces change to support business needs with a professional and positive attitude
- Must be willing to work the hours of 8:00am - 5:00pm CST, with the ability to work an on-call rotation of 1 week each month, depending on business needs
- Associate's or Bachelor's degree
- Understanding of the payments industry
Qualifications
Must Haves
- This position may be worked remotely within the United States, with the exception of California
- Minimum of 18 months of experience working in a financial institution, fintech or within a technical helpdesk setting
- Skilled at exercising good judgment in selecting methods and techniques for obtaining solutions
- Embraces change to support business needs with a professional and positive attitude
- Must be willing to work the hours of 8:00am - 5:00pm CST, with the ability to work an on-call rotation of 1 week each month, depending on business needs
Nice to Haves
- Associate's or Bachelor's degree
- Understanding of the payments industry
Benefits
- This position may be worked remotely within the United States, with the exception of California.